Victoria Huyhua
Little Falls,NJ
Summary
Dynamic financial counselor with proven expertise in insurance verification and effective customer communication at Sierra Health Group. Successfully identified healthcare resources for patients, enhancing their access to necessary services. Skilled in building relationships and training staff, fostering a collaborative environment that drives exceptional service and operational excellence.
Overview
14
14
years of professional experience
Work History
Financial Counselor/data Entry Clerk
Sierra Health Group
02.2024 - Current
- Contacted insurance providers to obtain key information regarding patient benefits and to submit documentation for accounts.
- Identified healthcare resources and programs for patients unable to meet financial obligations.
- Conducted interviews with patients and family members and answered questions regarding insurance benefits.
- Documented details regarding contact with patients, providers and other individuals in system.
- Completed data entry tasks with accuracy and efficiency.
- Created and maintained data entry logs to track data entry activities.
Server Trainer
Brio Tuscan Grille
05.2016 - 02.2020
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Utilized effective communication techniques to support server learning and comprehension.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Provided coaching and mentoring to employees.
Head Server
TGI Fridays
11.2011 - 03.2015
- Trained new staff on restaurant operations and policies to strengthen performance.
- Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Increased sales per customer by listening actively and recommending relevant menu items.
- Trained staff members on use of POS system.
Education
High School Diploma -
Jefferson Township High School
Jefferson Township06-2008
Skills
- Insurance verification
- Telephone etiquette
- Relationships and rapport
- Effective customer communication
Timeline
Financial Counselor/data Entry Clerk
Sierra Health Group
02.2024 - Current
Server Trainer
Brio Tuscan Grille
05.2016 - 02.2020
Head Server
TGI Fridays
11.2011 - 03.2015
High School Diploma -
Jefferson Township High School
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