Victoria James
Costa Mesa,CA
Summary
Dynamic customer service professional with a proven track record at A & R Collision, excelling in client loyalty and personalized consultations. Skilled in effective communication and CRM software, I resolve conflicts with empathy, enhancing customer satisfaction and retention. Committed to delivering exceptional service and innovative solutions in high-pressure environments.
Overview
5
5
years of professional experience
Work History
Customer Service
A & R Collision
Los Angeles, CA
01.2025 - 07.2025
- Led cashiers and associates in providing thoughtful customer service.
- Provided excellent customer service, addressing guest concerns promptly and professionally.
- Provided pre- and post-sales customer service and support.
- Increased client loyalty through exceptional customer service and personalized consultations.
Customer Service Representative
Liga Defensora
03.2022 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
BDC Service Representative
Mazda Dealership
Torrance, CA
08.2020 - 03.2022
- Streamlined appointment scheduling for improved time management and increased service appointments.
- Improved lead conversion rates by conducting thorough follow-ups and providing detailed information on available services.
- Achieved high level of customer service by assisting customers and assessing needs.
- Provided support to other BDC representatives during peak hours, maintaining high levels of productivity and customer satisfaction.
- Utilized CRM software to efficiently track customer interactions, monitor progress on sales leads, and provide reports for management review.
- Contributed ideas during team meetings that led to innovative solutions for enhancing the overall customer experience at the dealership.
- Reduced no-show rates by diligently confirming appointments via phone or email reminders.
- Assisted in resolving customer issues by competently responding to both internal and external customer requests.
Skills
- Customer service and communication skills
- Customer service in spanish
- Effective customer service
- Friendly customer service
Timeline
Customer Service
A & R Collision
01.2025 - 07.2025
Customer Service Representative
Liga Defensora
03.2022 - 01.2025
BDC Service Representative
Mazda Dealership
08.2020 - 03.2022