Victoria Jasch
Sherman Oaks
Summary
Dynamic professional with expertise in telemarketing and customer engagement, honed at Kensington Marketing Group. Proven ability to generate leads and enhance client satisfaction through active listening and persuasive communication. Skilled in schedule coordination and product sales, consistently achieving targets and improving outreach strategies. Recognized for adaptability and collaboration in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Telemarketer
Kensington Marketing Group
09.2025 - Current
- Conducted outbound calls to generate leads and promote marketing services.
- Engaged potential clients through effective communication and active listening techniques.
- Adapted quickly to changing product offerings and promotional campaigns.
- Provided feedback on client responses to enhance service delivery and customer satisfaction.
- Collaborated with team members to refine sales scripts and improve outreach strategies.
- Maintained positive relationships with clients through consistent follow-up communications.
Wireless Specialist
TROC
02.2019 - 10.2021
- Assisted customers with wireless product selection and troubleshooting inquiries.
- Demonstrated proficiency in operating point-of-sale systems for accurate transactions.
- Educated customers on device features, plans, and promotions to enhance user experience.
- Collaborated with team members to maintain inventory accuracy and product displays.
- Resolved customer complaints efficiently to ensure satisfaction and loyalty.
Secretary
Adams Auto Sales
08.2016 - 02.2018
- Coordinated sales schedules and appointments for senior management.
- Managed customer inquiries, ensuring timely responses and resolution of issues.
- Maintained accurate records of sales activities and client communications.
- Assisted in preparing sales presentations and promotional materials.
- Tracked inventory levels and facilitated reorder processes for promotional items.
- Demonstrated strong attention to detail when preparing contracts, reducing errors and ensuring accuracy in documentation.
Crew Member
Mcdonalds
03.2014 - 01.2015
- Delivered exceptional customer service in high-pressure environments.
- Operated and maintained equipment to ensure optimal performance.
- Collaborated with team members to achieve daily operational goals.
- Trained new crew members on procedures and safety protocols.
- Implemented efficient workflow processes to enhance productivity.
- Maintained cleanliness and organization of work areas to meet health standards.
Crew Member
Hardees Resturamt
04.2013 - 01.2014
- Monitored inventory levels and assisted with stock management activities.
- Resolved customer inquiries and complaints promptly and effectively.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Worked well with teammates and accepted coaching from management team.
Education
Bachelors - Phycology
University of Phoenix
Tempe, AZ05-2029
GED -
Northeast Community College
Booneville05-2018
Skills
- Outbound calling
- Customer engagement
- Active listening
- Product knowledge
- Schedule coordination
- Customer service
- Inbound and outbound calls
- Negotiation and persuasion
- Goal oriented
- Product sales
- Script reading
- Scripted calls
- Documentation and reporting
- Professional communication
- Telemarketing expertise
Timeline
Telemarketer
Kensington Marketing Group
09.2025 - Current
Wireless Specialist
TROC
02.2019 - 10.2021
Secretary
Adams Auto Sales
08.2016 - 02.2018
Crew Member
Mcdonalds
03.2014 - 01.2015
Crew Member
Hardees Resturamt
04.2013 - 01.2014
Bachelors - Phycology
University of Phoenix
GED -
Northeast Community College