Victoria Job
Fayetteville,NC
Summary
Multi-tasking Veterinary Receptionist known for being compassionate, professional and dependable. Skilled in customer service, record keeping and appointment scheduling. Pursuing a position where well-honed office skills will be appreciated.
Overview
10
10
years of professional experience
Work History
CSR - Customer Service Representative
Points East Veterinary Emergency Hospital/Animal Urgent Care
10.2020 - 05.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained current and accurate medical records for patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Triaged incoming patients to determine treatment needs and urgency of care.
CSR - Customer Service Representative
Guardian Vets
05.2022 - 12.2022
- Veterinary Triage for hospitals across the US and Canada
- Relaying information based on each individual hospitals protocols
- Able to handle high stress situations, while calmly assisting the owner in receiving medical care for their pets
- Scheduling appointments
- Answer basic medical questions
CSR - Customer Service Representative
Academy Pet Hospital
09.2021 - 04.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Organized paperwork such as charts and reports for office and patient needs.
- Entered data from pet records and office visits into computer system.
- Answered owner animal health questions and advised on best care practices.
- Managed clinics social media accounts.
CSR - Customer Service Representative
Ambassador Animal Hospital
09.2020 - 04.2021
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Entered data from pet records and office visits into computer system.
- Maintained current and accurate medical records for patients.
- Managed clinics social media accounts.
Veterinary Receptionist
Dogwood Animal Hospital
03.2019 - 05.2020
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Entered data from pet records and office visits into computer system.
Veterinary Assistant/Client Service Representative
Maricopa Animal Hospital
07.2015 - 03.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Communicated with clients regarding account services, statements, and balances.
- Administered medications to animals in treatment and documented changes in condition.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
Livestock Handler & Hostess
Rawhide Western Town and Steakhouse
07.2014 - 12.2015
- Examined animals for signs of sickness and overall herd health.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Kept pens, stalls and farm equipment clean and sterilized to support animal wellbeing.
- Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences.
Veterinary Assistant Student
Central Arizona Valley Institute of Technology
07.2013 - 05.2015
- Restraint and handling
- Lab procedures Prepare blood smear Prepare fecal floatation
- Drawing vaccines
- Assisting in surgery Prepare surgical packs
Education
Bachelor's - Biology
Arizona State University
Tempe, AZ05.2026
Associate of Science - Veterinary Medicine (Pre-Veterinarian)
Allen County Community College
Iola, KS05.2026
Diploma -
Maricopa High School
Maricopa, AZ05.2015
Certification - Veterinarian Assisting
Pima Community College
Tucson, AZ05.2015
Skills
- Verbal and Written Communication
- Medication Dispensing
- Workflow Optimization
- Records Maintenance
- EMR Systems
- Payment Scheduling and Collection
- Explaining Treatment
- Patient Charting
- Patient Positioning
- Preventive Care
- Patient Discharges
- Conflict and Complaint Resolution
Timeline
CSR - Customer Service Representative
Guardian Vets
05.2022 - 12.2022
CSR - Customer Service Representative
Academy Pet Hospital
09.2021 - 04.2022
CSR - Customer Service Representative
Points East Veterinary Emergency Hospital/Animal Urgent Care
10.2020 - 05.2023
CSR - Customer Service Representative
Ambassador Animal Hospital
09.2020 - 04.2021
Veterinary Receptionist
Dogwood Animal Hospital
03.2019 - 05.2020
Veterinary Assistant/Client Service Representative
Maricopa Animal Hospital
07.2015 - 03.2018
Livestock Handler & Hostess
Rawhide Western Town and Steakhouse
07.2014 - 12.2015
Veterinary Assistant Student
Central Arizona Valley Institute of Technology
07.2013 - 05.2015
Bachelor's - Biology
Arizona State University
Associate of Science - Veterinary Medicine (Pre-Veterinarian)
Allen County Community College
Diploma -
Maricopa High School
Certification - Veterinarian Assisting
Pima Community College
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