Summary
Overview
Work History
Education
Timeline
Skills
Mentorship Program
Generic
Victoria Johnson

Victoria Johnson

Finance
Atlanta,GA

Summary

Strategic contributor and highly motivated leader with over 5 years’ experience strengthening retail store visibility and awareness. Results-oriented professional with a talent for tracking trends, formulating methods to improve customer service, and capitalizing on new opportunities. Expert in improving financial performance by conducting inventory analyses, and retaining top talent. Recognized for developing and implementing projects and programs within time and business constraints in stride with enterprise direction and mission. Superb communication, interpersonal, leadership and problem solving skills. Excel in challenging and deadline-driven environments.

Overview

12
12
years of professional experience

Work History

Bond Transfer Agent

TMI Trust Company
Atlanta , GA
10.2022 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.

Securities Operations Specialist

Wells Fargo Advisors
St. Louis, MO
12.2021 - Current
  • Answered inquiries and provided information to sales representatives, distributed appropriate paperwork and fulfilled quote requests to deliver excellent customer support.
  • Conducted research to answer questions and handle issues using multiple systems and resources.
  • Prepared orders to orchestrate transfers, tracked transactions and documented activities with detailed records.
  • Enforced safety, security, quality and performance procedures, rules and requirements.

Senior Credit Representative

Porsche Financial Services
Hapeville, GA
04.2016 - 11.2020
  • Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
  • Assisted senior-level credit officers with complex loan applications.
  • Reviewed and edited loan agreements to promote efficiency and accuracy.
  • Reviewed over 400 financial statements per month.
  • Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
  • Originated, reviewed, processed, closed and administered customer loan proposals.
  • Successfully closed average of 290 loans per month.

Call Center Supervisor

Landmark Dodge Chrysler Jeep Ram
Morrow, GA
01.2015 - 04.2016
  • Reduced downtime to support quality control, boost revenue and complete projects on time and under budget.
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.

Assistant Store Manager

Hardees
Fayetteville, GA
01.2012 - 01.2015
  • Walked through store areas every shift to identify and proactively resolve issues negatively impacting operations.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.

Education

Bachelor of Arts - Business

Georgia Perimeter College
Decatur, GA
05.2019

Timeline

Bond Transfer Agent

TMI Trust Company
10.2022 - Current

Securities Operations Specialist

Wells Fargo Advisors
12.2021 - Current

Senior Credit Representative

Porsche Financial Services
04.2016 - 11.2020

Call Center Supervisor

Landmark Dodge Chrysler Jeep Ram
01.2015 - 04.2016

Assistant Store Manager

Hardees
01.2012 - 01.2015

Bachelor of Arts - Business

Georgia Perimeter College

Skills

  • MS Office
  • Project organization
  • Solution development
  • Credit report pulling
  • Supervision
  • Team building
  • Data management
  • Report monitoring
  • Data Verification
  • Mainframe Systems
  • Data Entry

Mentorship Program

Selected as one out of 7 to join Porsche Mentorship Program out of 150 employees. Paired with Manager of Risk for PFS/PCNA department to explore my furture with the company, and help mold me into a stronger asset for the company and my future career paths.

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