Victoria Johnston
Rome,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Health Information Specialist
CIOX HEALTH, Health Information Managment
Rome, GA
05.2022 - Current
- Assisted pulling and procurement of medical files according to established procedures.
- Collaborated closely with physicians and nursing staff to improve quality of patient records documentation.
- Secured confidential patient information from unauthorized access.
- Retrieved medical data for physicians and patients.
Receptionist
America’s Best Eyeglasses
Rome, GA
06.2021 - 05.2022
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
- Kept records in EHR to maintain customer data.
Customer Service Specialist I
Floyd Professional Billing
Rome, GA
03.2020 - 02.2021
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Communicated effectively and extensively with other departments to resolve claims issues.
- Identified and resolved patient billing and payment issues.
- Managed collections claims for unpaid bills against estates of debtors.
- Evaluated patients' financial status and established appropriate payment plans.
- Collected payments and applied to patient accounts.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Medical Assistant
Floyd Medical Center Primary Care-Pediatrics
Rome, GA
05.2018 - 08.2018
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Server
Harvest Moon Cafe
Rome, GA
12.2014 - 04.2018
- June 2019-February 2020
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Checked identification for minimum age for sale of alcoholic beverages.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Cultivated warm relationships with regular customers.
- Answered customers' questions, recommended items and recorded order information.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Server/Bartender/Trainer/Shift Manager
Buffalo’s SW Café
Rome, GA
12.2004 - 08.2014
- Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, and preparing cash drawers.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Consulted with managers to organize special events and promotions.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
Education
Certificate - Healthcare Billing And Coding
Georgia Northwestern Technical College
Rome, GA08.2019
Diploma - Medical Assisting Services
Herzing University
Madison, WI12.2017
Medical Assisting Services
Externship-Raymond C. McKoy, DO
Rome, GA11.2017
Diploma - Medical Office Administration
Herzing University
Atlanta, GA04.2017
Skills
- Professional demeanor
- Office administration
- Customer/Client relations
- Verbal and written communication
- Scheduling
- Administrative support
- Bookkeeping
- Time management
- Telephone skills
- Performance improvement
- Database administration
Certification
- CPC-A - Certified Professional Coder-Apprentice - Valid through July 2026
- CMAA - Certified Medical Administrative Assistant - Valid through May 2023
Timeline
Health Information Specialist
CIOX HEALTH, Health Information Managment
05.2022 - Current
Receptionist
America’s Best Eyeglasses
06.2021 - 05.2022
Customer Service Specialist I
Floyd Professional Billing
03.2020 - 02.2021
Medical Assistant
Floyd Medical Center Primary Care-Pediatrics
05.2018 - 08.2018
Server
Harvest Moon Cafe
12.2014 - 04.2018
Server/Bartender/Trainer/Shift Manager
Buffalo’s SW Café
12.2004 - 08.2014
Certificate - Healthcare Billing And Coding
Georgia Northwestern Technical College
Diploma - Medical Assisting Services
Herzing University
Medical Assisting Services
Externship-Raymond C. McKoy, DO
Diploma - Medical Office Administration
Herzing University
- CPC-A - Certified Professional Coder-Apprentice - Valid through July 2026
- CMAA - Certified Medical Administrative Assistant - Valid through May 2023
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