Medical Assistant
Nemours Children's Specialty Care
09.2022 - 02.2023
- Obtained the client's medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing, and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled radiology appointments, including ultrasounds, MRIs, and CT scans, ensuring optimal patient convenience and clinic efficiency.
- Addressed patient questions and concerns with professionalism, providing clear and accurate information about imaging procedures and appointment details.
- Conducted outbound calls to proactively schedule radiology appointments, maintaining a high standard of customer service.
- Actively participated in coaching sessions to enhance scheduling efficiency and patient satisfaction, consistently meeting performance goals.
- Documented all patient interactions and appointment details using management software, ensuring accurate and comprehensive records for future reference and quality improvement.
