Victoria Judy
Ballston Spa,NY
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
10
10
years of professional experience
Work History
Manager
Druthers Brewing Company
02.2023 - Current
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Managed and motivated employees to be productive and engaged in work.
Server
Druthers Brewing Company
03.2021 - 02.2023
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Court Clerk
Village of Scotia Justice Court
06.2018 - 07.2021
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Maintained court dockets and updated disposition of cases after court hearings and trials.
- Reduced clerical errors by implementing quality control measures when handling sensitive information.
- Prepared court documents for filing in alignment with established protocols to support compliance.
- Prepared comprehensive reports detailing court activities for submission to higher authorities as required.
- Provided assistance to attorneys and court personnel in courtroom
Assistant Manager/Food Safety Specialist
Stewarts Shops
05.2017 - 03.2020
- Designed and delivered adequate training to store managers and their employees on up to date food safety requirements
- Maintain seamless day-to-day food safety operations by deploying in depth knowledge of appropriate food handling and preparing techniques such as food temperatures and equipment cleaning procedures
- Develop, coordinate, and enforce systems, procedures and productivity standards
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Hostess/Server
Burnt Hills Cafe
06.2015 - 07.2017
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Answered phone calls to take orders, give information and document reservations.
- Supported other staff members with keeping dining area ready for every guest.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Education
Bachelor of Science - Criminal Justice
SUNY Delhi
Delhi, NY05-2020
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Staff management
- Task delegation
- Goal setting
Timeline
Manager
Druthers Brewing Company
02.2023 - Current
Server
Druthers Brewing Company
03.2021 - 02.2023
Court Clerk
Village of Scotia Justice Court
06.2018 - 07.2021
Assistant Manager/Food Safety Specialist
Stewarts Shops
05.2017 - 03.2020
Hostess/Server
Burnt Hills Cafe
06.2015 - 07.2017
Bachelor of Science - Criminal Justice
SUNY Delhi
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