Victoria Kerr
Summary
Proven track record in enhancing patient and student experiences at Fairmont Private School and B Orthodontics, leveraging strong communication and spreadsheet analysis skills. Excelled in group management and office administration, significantly improving operational efficiency. Demonstrated expertise in Photoshop, contributing to innovative marketing and educational materials. Achieved commendable results in fast-paced environments, ensuring meticulous attention to detail and outstanding organizational outcomes.
Overview
7
7
years of professional experience
Work History
Treatment Coordinator
B Orthodontics
01.2024 - Current
- Assisted orthodontist with patient treatment plans and discussed payment options.
- Formulated schedules for payments alongside authoring contracts.
- Responded to inquiries from patients regarding their treatment plan.
- Gathered and reviewed patient records, data, and health history to share with the orthodontist for quick and accurate patient assessments, diagnoses, and treatment.
- Maintained records of patient treatments, progress reports and payments.
- Developed effective relationships with referral sources within the community.
- Ensured accurate insurance verification and handled claim submissions.
- Conducted follow-ups with outstanding practice patients.
Student Services
Fairmont Private School
AH
01.2018 - 12.2023
- Supervised students during lunch and snack times, ensuring a safe and orderly environment.
- Coordinated with external vendors to ensure timely arrival and proper placement of students.
- Managed parent pick-up procedures for half the school, ensuring efficient and safe student departures.
- Developed and led engaging after-school activities and managed the homework club.
Assistant Director- Summer Camp
Fairmont Private School
AH
01.2022 - 01.2023
- Directed activities for a team of 24 and upwards of 200 campers weekly.
- Administered bus schedules for excursions and maintained participant well-being.
- Created spreadsheets to organize supplies and activities for all projects and students.
- Recruited and trained new employees to meet job requirements.
- Participated in networking events to promote organizational interests.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Coordinated activities between departments to ensure timely completion of projects within budget constraints.
- Oversaw employee relations issues such as grievances, disciplinary actions and terminations.
- Supervised junior staff, providing guidance and professional development opportunities.
- Oversaw the maintenance and updating of organizational databases and records.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
Front Office
Fairmont Private School
AH
01.2021 - 01.2022
- Effectively manage communication with parents on health, safety, and daily matters both over the phone and in person.
- Remained composed and steady under high-pressure conditions.
- Provided administrative support to various departments, assisting with document preparation and data entry.
- Responded promptly to inquiries from students, staff members, parents or visitors regarding policies or procedures.
- Conducted initial screening of incoming calls to determine urgency and directed them accordingly.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
Education
Bachelor's Degree - Communication Studies
California State University, Fullerton
Fullerton, CA05-2024
Associate's Degree - English
Fullerton Community College
01-2020
Skills
- Photoshop Expertise
- Experienced with Spreadsheet Analysis
- Strong Written and Verbal Communication
- Group Management
- Sales Experience
- Versatile in Fast-Paced Settings
- Office Administration
- Appointment scheduling
References
References available upon request.
Timeline
Treatment Coordinator
B Orthodontics
01.2024 - Current
Assistant Director- Summer Camp
Fairmont Private School
01.2022 - 01.2023
Front Office
Fairmont Private School
01.2021 - 01.2022
Student Services
Fairmont Private School
01.2018 - 12.2023
Bachelor's Degree - Communication Studies
California State University, Fullerton
Associate's Degree - English
Fullerton Community College
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