Victoria Kiper
Tampa
Summary
Proven track record in enhancing customer loyalty and resolving conflicts at AND Services, leveraging exceptional customer service and problem-solving abilities. Increased repeat business through empathetic complaint resolution and active listening. Skilled in computer proficiency and critical thinking, consistently delivering results beyond expectations.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
AND Services
03.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Cashier
Salem's Fresh Eats
08.2022 - 01.2024
- Greeted customers entering store and responded promptly to customer needs.
- Effectively collaborated with team members using strong communication and interpersonal skills.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Anticipated both team and customer needs by ensuring stations were stocked and facilities were cleaned and sanitary.
Retail Associate
Rainbow Apparel
05.2022 - 08.2022
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Leveraged communication skills to provide outstanding service and enhance customer satisfaction.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
Marketing Intern
Bright Java
08.2020 - 04.2021
- Developed creative and detail oriented website to enhance online presence of an independent business
- Crafted engaging and informative blog content that resonated with target audience, increased traffic and customer engagement.
- Combined design and expert writing to elevate the digital presence of a business in the online landscape.
Education
No Degree - Communications
Dillard University
New Orleans, LAHigh School Diploma -
Mountainview Christian School
Salatiga, Indonesia05.2020
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Computer Proficiency
- Complaint resolution
Hobbies
Creative writing
Artistic design
Languages
English
Native or Bilingual
Indonesian
Limited Working
Timeline
Customer Service Representative
AND Services
03.2024 - Current
Cashier
Salem's Fresh Eats
08.2022 - 01.2024
Retail Associate
Rainbow Apparel
05.2022 - 08.2022
Marketing Intern
Bright Java
08.2020 - 04.2021
No Degree - Communications
Dillard University
High School Diploma -
Mountainview Christian School
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