Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Languages
Timeline
Generic

Victoria Knaak

Kendall,NY

Summary

Very responsible leader who challenges their employees with all subjects. I am currently a stay at home mom and a part time door dash driver. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Hardworking and reliable production department manager with strong ability in customer service. Offering great time management and problem solving. Im highly organized, proactive and punctual with team-oriented mentality. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Production Supervisor

Walmart
Henrietta, NY
12.2018 - 08.2019
  • Scheduled employees to keep bakery shifts well-staffed for peak times and holidays.
  • Minimized cross-contamination and infection risks by consistently following safe food handling procedures.
  • Checked freshness of bakery goods and food in bakery, removing and disposing of stale or outdated items.
  • Displayed freshly baked items, cupcakes, cookies and cinnamon rolls on counters and tables to entice passersby to visit and make purchases at bakery.
  • Recommended and implemented measures to improve production methods and quality of products.
  • Decorated cakes and pastries, baked breads, tarts, and pies, and created specialty desserts.

  • Maintained top-notch quality control standards and eliminated downtime to maximize revenue.

Crew Member

McDonald's Restaurant
North Chili, NY
03.2015 - 12.2018
  • Served food quickly for positive guest experiences.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Wiped down tables and equipment, swept and refilled stock.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Took orders from patrons and input selections into store computer system.
  • Packed fast food products in approved containers, cups, and bags.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Drove team success by quickly completing assigned tasks.
  • Demonstrated proper food safety practices by accurately completing quality control checklist.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Informed customers about daily specials in an engaging manner.
  • Answered phone calls promptly to provide accurate information about menu items or prices.
  • Maintained an organized work area to ensure efficient operations.
  • Adhered to health department regulations regarding food handling procedures.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Resolved customer complaints in a professional manner.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.

Education

GED -

Kendall Junior-Senior High School
Kendall, NY
06-2015

GED -

Monroe 2 - Orleans BOCES Center For Workforce Development
Rochester, NY
06-2015

Skills

  • Production Planning
  • Equipment Operation
  • Production Management
  • Worker Training
  • Waste Reduction
  • Compliance understanding
  • Cost Control
  • Scheduling Coordination
  • Inventory Oversight
  • Health and safety compliance
  • Standard Operating Procedures
  • Process Improvement
  • Work Area Inspection
  • Equipment Troubleshooting
  • Problem-solving aptitude
  • Professionalism
  • Multi-unit operations management
  • Time management abilities

Certification

  • Defensive Drivers Course
  • Child care safety

Affiliations

i enjoy,

Languages

English
Elementary

Timeline

Production Supervisor

Walmart
12.2018 - 08.2019

Crew Member

McDonald's Restaurant
03.2015 - 12.2018

GED -

Kendall Junior-Senior High School

GED -

Monroe 2 - Orleans BOCES Center For Workforce Development

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Victoria Knaak