Victoria Kuo
Califon,NJ
Summary
Motivated worker with engaging personality and flexible approach. Upbeat, friendly and anticipating customer/ patient needs to facilitate enjoyable experiences. Also passionate and eager to learn.
Overview
4
4
years of professional experience
Work History
Waitress
Finnagel's Bar And Restaurant
08.2022 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Food Runner
Finnagel's Bar And Restaurant
11.2020 - Current
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Cleaned and sanitized food preparation and serving areas.
- Restocked food supplies in kitchen and organized storage areas.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
Busser
Finnagel's Bar And Restaurant
11.2020 - Current
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed dishes to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Trained new staff in bussing and cleaning procedures.
Restaurant Hostess
Finnagel's Bar And Restaurant
08.2020 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.
Shadowing Student
The Doctor Is In
06.2023 - 08.2023
- Followed industry professionals to learn appropriate methods for solving issues and best practices for task completion.
- Interacted with patients in a calm and pleasant manner in order to keep a positive atmosphere.
- Actively listened and took notes as the PA spoke to me as well as the patients.
- Learned the manners and basic needs of the medical atmosphere and provided assistance whenever needed.
Education
Bachelor of Science - Biology (minor in Nutrition)
Rutgers, The State University of New Jersey
New Brunswick, NJ05.2026
High School Diploma -
North Hunterdon High School
Annandale, NJ06.2022
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Hospitality service expertise
- Positive Attitude
Hobbies
- Painting
- Hiking
- Skin care
- Volunteering
- Baking
Timeline
Shadowing Student
The Doctor Is In
06.2023 - 08.2023
Waitress
Finnagel's Bar And Restaurant
08.2022 - Current
Food Runner
Finnagel's Bar And Restaurant
11.2020 - Current
Busser
Finnagel's Bar And Restaurant
11.2020 - Current
Restaurant Hostess
Finnagel's Bar And Restaurant
08.2020 - Current
Bachelor of Science - Biology (minor in Nutrition)
Rutgers, The State University of New Jersey
High School Diploma -
North Hunterdon High School
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