Victoria Lambert
Draper,UT
Summary
Seasoned Keyholder with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Overview
4
4
years of professional experience
Work History
Key Holder
Cotton On Group
10.2023 - Current
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Strengthened team performance by conducting regular training sessions on product knowledge and sales techniques.
- Streamlined inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
Manager in Training
Pokeworks
04.2020 - 10.2023
- Offering support and training to new employees
- Performing product demonstrations to customers
- Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Monitored upwards of 10 associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Scheduled employees, prepared bank deposits and drafted sales reports to keep daily processes running smoothly.
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty.
- Monitoring inventory, sales, and labor daily to ensure store is on track for weekly goals.
Sales Advisor
H&M Hennes & Mauritz
01.2022 - 03.2023
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Greeted customers and helped with product questions, selections and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Answered questions about store policies and addressed customer concerns.
- Used POS system to process sales, returns, online orders and gift card activations.
- Worked closely with shift manager to solve problems and handle customer concerns.
Style Consultant
Target
09.2021 - 12.2021
- Moving merchandise that has been sorted after shipment to sales floor
- Maintained inventory by assisting co-workers with stocking shelves, pricing items and placing products on display.
- Greeted all clients with warm smile and asked open-ended questions to better understand his or her needs.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Education
Associates - Business
San Jacinto College District
Pasadena, TXCurrent
No Degree - Veterinary Medicine (Pre-Veterinarian)
Long Island University
Greenvale, NY2022-01
Skills
- Staff Oversight
- Customer Service Management
- Inventory Monitoring
- Cash Handling
- Team training and development
- Employee Scheduling
Timeline
Key Holder
Cotton On Group
10.2023 - Current
Sales Advisor
H&M Hennes & Mauritz
01.2022 - 03.2023
Style Consultant
Target
09.2021 - 12.2021
Manager in Training
Pokeworks
04.2020 - 10.2023
Associates - Business
San Jacinto College District
No Degree - Veterinary Medicine (Pre-Veterinarian)
Long Island University
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