VICTORIA LANGAN-KHALIL
Brooklyn,NY
Summary
Hospitality and Operations Leader with over 10 years managing multi-unit, high-volume restaurant and venue operations across key locations in NYC, including Times Square, Broadway/Midtown, and JFK International Airport's Terminal 4. Achieved target margins and fostered a positive work culture through a strong foundation in Business Marketing and Consumer Merchandising, coupled with extensive hands-on experience in the hospitality industry. Committed to delivering exceptional results and driving organizational success.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
Multi Unit Restaurant General Manager
JFK International Airport Terminal 4
New York, New York
03.2023 - 04.2026
- Oversaw daily operations for multiple high-volume food & beverage units serving 26K-34K passengers daily, ensuring consistent service standards across shifts.
- Optimized labor scheduling and staffing models to improve coverage, reduce overtime, and maintain guest satisfaction during peak travel periods.
- Managed vendor relationships, inventory control, and purchasing to contain COGS and minimize waste.
- Through innovative analysis and investigative strategies I reduced COGs and waste by 14% going from my first 3 Quarters. Between finding ways to reduce waste, and increase revenue by an additional 4.3% by the end of my third Quarter.
- Implemented more efficient ways to improve production line and increase revenue by 3.62%
- By diligently fine combing P.O.S. systems, cross examining against QR code, Menu Boards above Bar and Dining areas and physical Food and Alcohol Menus I was able to find numerous errors costing a large portion of funds by erroneous common mistakes.
- Ensured accurate delivery of protein by weighing and tagging each item daily to prevent discrepancies.
- Retraining and focusing on the food line for correct portion sizes and scoops known to each team members. Laminating recipes for easy reference. Many times errors occur from a simple mistake or unknowingly mistake the correct process and procedures. Quarterly retraining was also instilled and enforced for everyone's benefit.
- Enforced airport, health, and safety regulations; maintained audit-ready records and compliance documentation.
- Recruited, trained, and coached cross-functional teams to improve efficiency and maintain operational stability under high traffic conditions.
Restaurant General Manager
Natsumi Times Square Japanese Restaurant & Lounge
New York, New York
09.2021 - 01.2023
- Managed full-scale operations of a high-profile Times Square restaurant serving an international clientele, elevating guest experience and retention.
- Recruited, trained, and developed front- and back-of-house teams; established performance metrics and coaching that enhanced team reliability.
- Maintained A-grade health inspections and strict alcohol-service compliance by standardizing procedures and staff training.
- Directed inventory purchasing and vendor negotiations; implemented cost-control measures that safeguarded food and labor margins.
- Formalized private events and catering logistics to expand revenue streams, enhancing event execution and increasing client satisfaction.
General Manager
Rustik Tavern
Brooklyn, NY
01.2019 - 09.2021
- Directed restaurant and bar operations, overseeing staffing, vendor negotiations, inventory management, and financial performance.
- Implemented POS systems and payroll coordination, improving shift accuracy and payroll reconciliation.
- Coordinated private events, driving off-premise catering revenue through strategic local partnerships.
Festival Coordination Staff (Summer Seasons)
BRIC MEDIA
Brooklyn, New York
05.2018 - 08.2021
- Provided support in organizing events and promotional activities for audience engagement.
- Participated in the planning of special events and promotions for the organization.
- Managed project timelines and coordinated resources for efficient production schedules.
- Collaborated with team to create engaging media content for diverse platforms.
- Assisted in developing marketing strategies to enhance brand visibility and reach.
- Maintained communication with clients to ensure satisfaction and address inquiries.
- Analyzed audience feedback to refine content delivery and improve user experience.
- Collaborated with other departments to ensure efficient workflow processes.
Fiscal Manager
Lifespire Inc
Brooklyn, New York
09.2015 - 06.2018
- Oversaw financial reporting processes to ensure compliance with regulations and protocols
- Collaborated with partner agencies and stakeholders to align financial processes and reporting requirements.
- Coordinated audits and collaborated with external auditors for accurate financial assessments.
- Managed budget allocations for various programs and services provided by Lifespire Inc.
- Implemented cost-control measures to optimize resource utilization within Lifespire Inc.
- Developed strategies for improving investment performance while minimizing risk exposure.
- Oversaw accounts payable and receivable activities including processing invoices, payments, vendor reconciliations, collections.
Education
Bachelor of Science - Business Marketing
Louisiana Tech University
Ruston, LA 09.2010 - 05.2015
Skills
- Restaurant operations management
- Operations management
- Inventory management
- Labor management
- Cost analysis
- Strategic planning
- Guest experience oversight
- Guest relations
- POS system
- Team development
- Staff training
- Conflict resolution
- Effective communication
Community Leadership
Elected Chair Member for Brooklyn Board of Committees Chapter 18:
- Led community engagement initiatives, stakeholder negotiations, public meetings, and strategic partnerships.
- Served as liaison between residents and local agencies; led strategic negotiations, organized outreach initiatives, and built partnerships improving the community and service delivery.
Timeline
Multi Unit Restaurant General Manager
JFK International Airport Terminal 4
03.2023 - 04.2026
Restaurant General Manager
Natsumi Times Square Japanese Restaurant & Lounge
09.2021 - 01.2023
General Manager
Rustik Tavern
01.2019 - 09.2021
Festival Coordination Staff (Summer Seasons)
BRIC MEDIA
05.2018 - 08.2021
Fiscal Manager
Lifespire Inc
09.2015 - 06.2018
Bachelor of Science - Business Marketing
Louisiana Tech University
09.2010 - 05.2015