VICTORIA LATSON
Springdale,AR
Summary
Highly organized and detail-oriented Management Assistant with experience in Airbnb hosting, vendor coordination, and guest communications. Skilled in multitasking, scheduling, and providing administrative support. Talented Production Chef de partie with expertise in recipe development, food safety, and quality control. Possesses exceptional communication and vendor management skills. Results-driven Store Manager with a proven track record of driving sales and building business relationships. Proficient in staff management, inventory control, and executing effective marketing promotions.
Overview
21
21
years of professional experience
Work History
Property Management Assistant
Melene Homes
Tampa, FL
08.2020 - 10.2024
- Airbnb hosting and guest communications using the Airbnb app
- Assist property management with day-to-day operations and maintenance
- Coordinate and schedule vendors for property repairs and maintenance tasks
- Provide hands-on support with minor property repairs
- Act as the primary point of contact for guest assistance and inquiries
- Oversee vendor billing and ensure timely execution of vendor appointments
SME Team Leader
ContinuumGlobal
Remote
11.2020 - 09.2022
- Enhanced team productivity by implementing efficient workflow processes and resource allocation strategies.
- Engaged with customers to understand their concerns and provide tailored solutions.
- Upsold products and features, emphasizing their benefits to meet customer needs.
- Demonstrated strong soft skills, enhancing the overall customer service experience.
- Provided accurate information on customer contracts and services.
- Positioned new products and solutions to align with customer goals.
- Navigated multiple applications quickly and efficiently to support sales and service.
- Consistently surpassed company metrics, regularly achieving top sales performance.
- Assisted with escalated supervisor calls and provided support in training new team members
Production, Chef de partie
Locale Market
07.2018 - 12.2019
- Prepared fresh ingredients for salad bars, in-house dishes, and catered events for up to500 guests, ensuring quality and timely service
- Trained new kitchen staff on food preparation, safety, and quality standards while maintaining a clean, organized work area
- Managed multiple tasks simultaneously, adapting well to high-volume environments while ensuring product quality and service efficiency
- Operated kitchen equipment such as grills, fryers, and ovens, and followed recipes, portion control, and presentation standards
- Monitored stock levels, performed quality checks on ingredients, and adhered to food safety regulations to ensure safe and efficient kitchen operations
Store Manager
Herbin Living
03.2017 - 06.2018
- Maintain Kava and Kratom lounge
- Maintained a clean and organized store layout, ensuring all displays were visually appealing and easy for customers to navigate
- Added new Shelving, layouts and inventory to store
- Managed Farmers Market (off site store)
- Staff management, hiring and training new and experienced staff on all brands and equipment
- Maintain inventory, commissions, and payroll
- Build business relationships with vendors
- Marketing and promotions to build client loyalty and drive sales
Store manager
Vape and smoke shop south beach & biscayne blvd
03.2016 - 12.2017
- Provided exceptional customer service by assisting customers with product selection, offering advice on vaping devices, e-liquids, and accessories based on individual preferences
- Managed inventory, ensuring stock levels were maintained, and collaborated with suppliers to reorder popular and high-demand products
- Educated customers on product usage, safety precautions, and the latest industry trends to promote informed purchasing decisions
- Processed cash and credit transactions, handled returns and exchanges, and maintained accurate sales records using POS systems
- Promoted and upsold related products, resulting in increased average sales per customer and store revenue
- Conducted employee training on customer service techniques, product knowledge, and regulatory compliance
- Resolved customer complaints and concerns in a timely and professional manner, maintaining high levels of customer satisfaction
- Ensured adherence to health, safety, and legal regulations related to the sale of tobacco and vape products
Administrative Assistant & Sales Support
Outreach Calling
07.2013 - 12.2016
- Processed sales transactions and assisted in executing marketing campaigns for three office locations
- Handled receptionist duties, including greeting visitors, answering inquiries, and directing calls
- Provided clerical and administrative support, including preparing certificates, letters, and documents
- Managed incoming and outgoing mail, packages, and office supply inventory
- Ensured proper documentation and managed office inventory and commission tracking
Sales Associate
Victoria Secret
Miami, FL
06.2004 - 12.2006
- Exceeded all new credit card account quotas
- Processed transactions quickly and accurately using POS systems, handling cash, credit, and gift card payments
- Contributed to achieving store sales goals and participated in promotional events and merchandising activities to enhance store performance
- Maintained a visually appealing and well-organized sales floor, ensuring merchandise was stocked, folded, and displayed according to store standards
- Organized inventory and shipment
- Collaborated with team members to ensure smooth store operations, including opening and closing duties, inventory checks, and maintaining store cleanliness
Sales Associate
FYE
Coconut Grove, FL
04.2004 - 12.2006
- Assisted customers in selecting music albums, vinyl records, and video content across various genres, offering personalized recommendations based on customer preferences and current trends
- Maintained in-depth knowledge of the latest music releases, popular artists, vinyl formats, and video collections to deliver informed and expert guidance to customers
- Processed sales transactions accurately through POS systems, including cash, credit, and returns, ensuring quick and efficient service
- Organized and maintained music and video displays, ensuring shelves were stocked, clean, and visually appealing to attract customers and promote sales
- Assisted in the maintenance of the store's inventory by managing stock levels, conducting regular stock audits, and placing reorder requests to avoid product shortages
- Collaborated with team members to ensure the timely set-up and dismantling of promotional displays, including featured artists and holiday sales events
Front Desk Lead Attendant/Childcare
24 Hour Fitness
Coconut Grove, FL
03.2004 - 12.2006
- Trained new staff on company policy and procedures, enforced staff safety protocols
- Responsible for cash flow and closing reports
- Managed member check-ins, class registrations, and facility inquiries, providing a welcoming and efficient experience for all guests
- Resolved member concerns and complaints promptly and professionally, enhancing member satisfaction and retention
- Coordinated class schedules, including booking, cancellations, and substitutions, ensuring seamless service delivery
- Supervised and engaged children in a safe, fun, and nurturing environment while parents utilized gym facilities
- Maintained a clean and organized child care area, ensuring toys and equipment were safe and sanitized
- Ensured compliance with health and safety guidelines, including emergency procedures and first aid protocols
Education
Associate in Arts - Biology
Miami Dade College
Miami, FL01.2009
Skills
- Sales & Upselling
- Vendor Management & Communication
- Guest Support Coordination
- Culinary Recipe Development
- Scheduling & Time Management
- Administrative Assistance
- Simultaneous Workflow Navigation
Timeline
SME Team Leader
ContinuumGlobal
11.2020 - 09.2022
Property Management Assistant
Melene Homes
08.2020 - 10.2024
Production, Chef de partie
Locale Market
07.2018 - 12.2019
Store Manager
Herbin Living
03.2017 - 06.2018
Store manager
Vape and smoke shop south beach & biscayne blvd
03.2016 - 12.2017
Administrative Assistant & Sales Support
Outreach Calling
07.2013 - 12.2016
Sales Associate
Victoria Secret
06.2004 - 12.2006
Sales Associate
FYE
04.2004 - 12.2006
Front Desk Lead Attendant/Childcare
24 Hour Fitness
03.2004 - 12.2006
Associate in Arts - Biology
Miami Dade College