Victoria Latus
Boynton Beach,FL
Summary
Diligent admissions assistant with 2 years of experience in customer service and front desk operations within healthcare settings. Proven ability to manage inquiries, streamline processes, and enhance patient experiences through effective communication and organizational skills. Demonstrated success in supporting admissions processes and maintaining confidentiality in compliance with HIPAA guidelines. Seeking to leverage expertise in a customer service or receptionist role to contribute to a positive organizational environment.
Overview
4
4
years of professional experience
Work History
Director of Human Resources
Lucienne Home Care
Boca Raton, Florida
02.2025 - Current
- Developed and implemented human resources policies, procedures, and best practices.
- Conducted performance reviews for employees in all departments.
- Monitored employee attendance records to ensure adherence to company policies.
- Organized onboarding processes for new hires, including orientation sessions and paperwork completion.
- Maintained confidential records related to personnel files and other sensitive documents.
- Drafted job descriptions and prepared job postings for open positions.
Admissions Assistant
Legacy Behavioral Health Center
Lantana, FL, FL
02.2024 - 01.2025
- Assisted with the admissions process by reviewing and evaluating applications, ensuring all required documents were submitted
- Provided excellent customer service to families answering inquiries and providing information about the admissions process
- Managed front desk operations, including greeting visitors, answering phone calls, and directing inquiries to appropriate staff members
- Screened phone calls effectively by providing information or routing calls to appropriate personnel promptly
- Provided exceptional customer service by promptly addressing customer inquiries and resolving issues in a professional manner
Front Desk Medical Assistant
United Foundation Group LLC
Lake Worth, Florida
10.2021 - 01.2023
- Answered multi-line phone system, routed calls appropriately and took messages as needed.
- Greeted patients upon arrival and verified necessary paperwork was completed accurately.
- Scheduled appointments for patients, efficiently managing the appointment calendar
- Maintained patient records by accurately updating personal information, medical history, and treatment plans
- Assisted with administrative tasks such as filing documents, organizing paperwork, and maintaining office supplies inventory
- Followed HIPAA guidelines when handling confidential patient information to maintain privacy and security standards
Education
Associate of Science - Psychology
Rockland Community College
Suffern, NY05-2020
High School Diploma -
West Genesee Senior High School
Camillus, NY06-2018
Some College (No Degree) - Psychology
South University
Palm Beach, FLSkills
- Employee onboarding
- Performance management
- Employee relations
- Team leadership
- Customer service
- Effective communication
- Confidentiality maintenance
- Time management
- Exit interviews
- Background checks
- Data entry
- Office administration
- Attention to detail
- Active listening
- Empathy and patience
- Positive and professional
- Scheduling
- Call center experience
Languages
Haitian creole
Professional
Timeline
Director of Human Resources
Lucienne Home Care
02.2025 - Current
Admissions Assistant
Legacy Behavioral Health Center
02.2024 - 01.2025
Front Desk Medical Assistant
United Foundation Group LLC
10.2021 - 01.2023
Associate of Science - Psychology
Rockland Community College
High School Diploma -
West Genesee Senior High School
Some College (No Degree) - Psychology
South University