Victoria Lawson
Colorado Springs,CO
Summary
Results-driven IT professional with three years of experience specializing in networking and Microsoft technologies, including Active Directory. Proven track record in diagnosing technical issues and providing exceptional helpdesk support. Core competencies include system performance optimization and security management, contributing to enhanced operational efficiency. Aiming to leverage analytical skills in a challenging role that fosters professional growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Support Specialist / Helpdesk Technician
United States Army
Fort Carson, CO
11.2023 - 04.2025
- Provided technical support to end-users by troubleshooting hardware, software, and network-related issues.
- Managed Active Directory user accounts, password resets, and group policy enforcement.
- Monitored and maintained networking components, including routers, switches, and firewalls.
- Responded to and resolved support tickets using a helpdesk ticketing system.
- Assisted with IT security measures, including system updates and access controls.
- Assisted users with troubleshooting issues related to Windows OS, Microsoft 365, and network connectivity.
- Provided remote and in-person support to employees across multiple departments.
- Documented technical issues, resolutions, and standard operating procedures.
- Set up and configured workstations, including software installation and system updates.
- Maintained inventory of IT equipment and coordinated replacements as needed.
Receptionist/Assistant Bookkeeper
Keyamour
New York, NY
11.2021 - 11.2022
- Managed front desk operations, including greeting clients and handling inquiries.
- Scheduled appointments and maintained accurate client records.
- Processed transactions, managed invoices, and handled bookkeeping duties.
- Assisted with inventory management and order processing for jewelry sales.
- Maintained financial records and ensured accurate reporting.
- Provided administrative support to enhance business operations.
Receptionist
Exhale Massage Therapy
Copperas Cove , TX
08.2017 - 03.2021
- Greeted clients and provided excellent customer service in a professional environment.
- Scheduled appointments and managed client bookings using scheduling software.
- Answered phone calls, responded to inquiries, and provided information about services.
- Processed payments and managed daily financial transactions.
- Maintained a clean and organized reception area to ensure a welcoming atmosphere.
- Assisted therapists with administrative tasks and client check-ins.
Education
Advanced Individualized Training - Information Technology Specialist
Signal School
Fort Eisenhower10-2023
Skills
- Secret security clearance
- Technical support
- Active Directory
- Network troubleshooting
- Office 365 (Outlook, Word, PowerPoint)
- Wide-area networks
- Hardware and peripherals
- Routing and switching
- Critical thinking and problem-solving
- Service oriented
Certification
- ITIL 4 Foundations
- COMPTIA A+
- COMPTIA Sec+
- COMPTIA Net+
Accomplishments
- Top 10% of my AIT training cycle.
Timeline
IT Support Specialist / Helpdesk Technician
United States Army
11.2023 - 04.2025
Receptionist/Assistant Bookkeeper
Keyamour
11.2021 - 11.2022
Receptionist
Exhale Massage Therapy
08.2017 - 03.2021
Advanced Individualized Training - Information Technology Specialist
Signal School
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