Victoria Laxson
Orlando,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Sales Associate/Customer Service Representative
In Bloom Florist
Orlando, United States
09.2021 - 03.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with special order requests, and arranging merchandise pick-up.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Sales Associate
Basin Disney Springs
Orlando, FL
12.2018 - 12.2019
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other locations.
- Answered customer questions proper care for merchandise.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Restaurant Hostess/Waitress
Urbain 40
Orlando, OK
12.2015 - 08.2017
- Answered customer questions about hours, seating and menu information.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
Education
Bachelor of Arts - Social Work
University of Central Florida
Orlando, FL05.2024
Skills
- Issue and Complaint Resolution
- Data Entry and Maintenance
- Customer Retention Strategies
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Customer Support
Timeline
Sales Associate/Customer Service Representative
In Bloom Florist
09.2021 - 03.2022
Sales Associate
Basin Disney Springs
12.2018 - 12.2019
Restaurant Hostess/Waitress
Urbain 40
12.2015 - 08.2017
Bachelor of Arts - Social Work
University of Central Florida
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