Jared Ferguson
Customer Service Professional
Palestine,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Sales Associate/Customer Service Representative
Lowe's Home Improvement
Palestine, TX
05.2022 - Current
- Greeted customers in friendly manner
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisted average of 50 customers per day
- Provided primary customer support to internal and external customers.
- Answered customer questions
- Communicated with customers over phone
- Responsible for resolving all customer complaints
- Processed customer transactions
- Helped ensure customer satisfaction
Customer Service
Market Street
Lubbock, TX
07.2016 - 12.2019
- Assisted 100's of customers daily with warm and professional attitude
- Resolved customer information issues and complaints with 99% satisfaction rating per customer surveys
- Handled online orders and credit card transactions
- Processed orders, service requests and applied information to customers.
- Maintained working knowledge of products, accounts, representatives, tools and systems.
Assistant Manager/Sales/Customer Service
Ruibal's Plants of Texas
Dallas, TX
01.2014 - 12.2015
- Helped over 200 customers every day with positive attitude and focus on customer satisfaction.
- Conducted training and mentored team members that led to 50% improvement in accuracy and commitment to friendly service.
- Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
- Resolved concerns with products or services to help with retention and drive sales.
Education
Bachelor's - Landscape Architecture, Community Planning, Environmental Studies
Texas Tech University
Lubbock, TX08.2012
Skills
- Customer Data Confidentiality
- 55 WPM
- Excellent Computer Skills (Windows, Linux, MacOS) & Use of Dual Monitors
- Expert Multi-Tasking
- Superior Navigation Skills
- Issue and Complaint Resolution
- Courteous with Strong Service Mindset
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Responding to Difficult Customers
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Improved customer satisfaction by 12% in three months, according to in-store and online surveys.
Additional Information
- Awards , ASLA - Design Honors Award May 2007 Submitted my class assigned design project to ASLA for competition then selected for this award! Assessments Customer Focus & Orientation — Highly Proficient October 2019 Responding to customer situations with sensitivity. Full results: Highly Proficient Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Languages
Spanish
Limited Working
Timeline
Sales Associate/Customer Service Representative
Lowe's Home Improvement
05.2022 - Current
Customer Service
Market Street
07.2016 - 12.2019
Assistant Manager/Sales/Customer Service
Ruibal's Plants of Texas
01.2014 - 12.2015
Bachelor's - Landscape Architecture, Community Planning, Environmental Studies
Texas Tech University
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