VICTORIA L. BORSHEIM
Bennington,NE
Summary
Experienced leader with a strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for a collaborative approach and commitment to excellence. Expertise includes management, leadership, underwriting, customer service, excellent communication, employee training, schedules/deadlines, project management, strategic planning, legal analysis, policy service, compliance, quality assurance, and problem-solving. Seeking a position where expertise in leadership can make a significant impact.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Senior Management in Life and Disability Underwriting
New York Life Insurance Co.
06.2023 - Current
- Managing several projects to enhance our processes and strengthen our viability in the group association space, as we continue to grow
- Assigned to manage the Largest association on the group side of the business
- Working with agents and associations to assure their needs are met in getting the members application received and in the system to be worked
- Managing the relations between the vendors and the case management teams
- Identifying process improvement to create and implement vendor management initiatives with Milliman Risk Score, Quick Decision Process, Artificial Intelligence Integration for updating customer facing communications, as we move into the future of underwriting. Creating a more nimble and efficient process
- Identifying any needed requirements and ordering them promptly
- Analyzing daily statistics to stay in line with the divisions departmental and individual goals set
- Being available to assist other underwriters with questions when the need arises
- Stepping in additional lead roles to take on tasks to increase our team’s ability to serve our customers in a greater capacity
Senior Underwriting Consultant
Northwestern Mutual Life Insurance Company
12.2021 - 06.2023
- Hired to be a considered for management as soon as a position was available, but agreed to learn the underwriting role until management would be available
- Managing a daily planner to maintain a timely handling of all aspects of the files
- Asked to take on the role of a lead Underwriter and trainer to aid the junior underwriters
- Managing the verbal and written communications with our financial representatives, handled signoffs for the junior staff and performed quality assurance for the team
- Logging all the stats, for management
- Analyzing the mortality, financials, avocations and occupations of applicants to determine the risk
- Continued to develop spreadsheets and reporting data on finals status, turn-around times, underwriters’ counts etc.., to level set our weekly status for meetings
- Stepping in lead roles to learn additional tasks to increase my ability to serve the Company at a greater capacity
Temporary Underwriting Consultant
Jacobson Staffing for Prudential Insurance Company
08.2015 - 01.2017
- Responsible for reviewing incoming applications for completeness and accuracy
- Evaluating all aspects of a person's insurability, assessing the risk the business would be to the Company
- Make final determination for every person applying for coverage
- Acquiring and reviewing missing information, medical records, and Medical Information Bureau MIB reports, making a final determination and communicating that decision to the client
- Exceeding the 3.0 touch per hour production requirement with an average of 4.38
- Exceeding the 98% quality requirement with an average of 99%
- Maintaining good communications with Underwriting Tech's to offer assistance when needed and continue growing my knowledge and understanding of the systems and expectations of the group underwriting team
- Providing teammates with best practices to aid them in raising their productivity to meet the department goals
Underwriting Manager
Aetna/Coventry Health Care
06.2008 - 10.2014
- Worked with 40 remote individual life underwriters to communicate and incorporate change and new directives into daily activities
- A lead contact representing Coventry Underwriting to several markets across the country
- Providing customers with details on the underwriting process and communicating changes to process
- Provided training for implementation of new policies and standards
- Performing in a liaison position to aid internal and external customers with concerns, complaints and issues regarding the handling of their insurance application and policies
- Hiring new staff
Underwriting Manager
World Insurance Company
09.2003 - 06.2008
- Managing a team of 15 Life Underwriters with coaching and mentoring to achieve goals.
- Evaluating teams performance, setting goals and providing constructive feedback to enhance the underwriters execution.
- Identifying and implementing improvements in underwriting processes and procedures to contribute to the development and implementation of underwriting strategies.
- Preparing and managing the acquisition of the Company.
Privacy Consultant
Mutual of Omaha
01.2000 - 09.2003
- 2000-2003 -Responsible for developing and implementing privacy compliance within the corporation, as a result of the Gramm-Leach-Bliley (GLB) and Health Insurance Portability and Accountability Act (HIPAA) regulations
- Selected by management to travel to our agencies and government contract holders to present our compliance requirements and assure appropriate training with our business partners
Education
Associates - Child Care and Development
Iowa State College
Council Bluffs, IAHigh School Diploma - General High School Curriculum
St. Albert’s High School
Council Bluffs, IASkills
- Consistently achieve business results
- Effective organizational and planning skills
- Strong customer service skills
- Training development and delivery
- Team management and oversight
- Performance-driven culture
- Critical issue identification
- Demonstrate strong accountability
- Clear and concise communication skills
- Meticulous attention to detail
- Collaborative team member
- Recognized for innovative idea generation
- Quick to adapt
- Thrive in dynamic environments
Accomplishments
- Collaborated with team of 5 in the development of Milliman Risk Score for our life/disability underwriting team.
- Achieved implementation by coordinating with internal and external team members with accuracy and efficiency.
- Achieved excellent results in reducing the number of medical records and applicant queries required, to improve the turn around time and creating a better customer experience through effectively training the staff and monitoring the outcome.
Awards
President of the Nebraska Home Office Life Underwriting Association;, A member of FMLI Assoc.; served on the Panel for Health Underwriters Symposiums;, Represented Mutual of Omaha on the Nebraska Strategic National Implementation Process Committee;, Represented Mutual of Omaha on the Health Insurance Association of American and the American Council of Life insurance;, Advisory Board Panel Member for Mutual of Omaha's Political Action Committee;, Developed and delivered Privacy education and training for the FBI Office and the Foreign Affairs Offices in Washington DC., as dictated by the federal Health Insurance Portability and Accountability Act regulations.
Certification
- Certified Compliance Privacy Consultant with the Mutual of Omaha Companies from 2000-2003.
Timeline
Senior Management in Life and Disability Underwriting
New York Life Insurance Co.
06.2023 - Current
Senior Underwriting Consultant
Northwestern Mutual Life Insurance Company
12.2021 - 06.2023
Temporary Underwriting Consultant
Jacobson Staffing for Prudential Insurance Company
08.2015 - 01.2017
Underwriting Manager
Aetna/Coventry Health Care
06.2008 - 10.2014
Underwriting Manager
World Insurance Company
09.2003 - 06.2008
Privacy Consultant
Mutual of Omaha
01.2000 - 09.2003
High School Diploma - General High School Curriculum
St. Albert’s High School
Associates - Child Care and Development
Iowa State College
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