Victoria Le
Herriman
Summary
Dynamic operations leader with a proven track record at Amazon, driving a 15% productivity increase while managing 3,500+ associates. Skilled in team leadership and effective communication, I excel in optimizing processes and mentoring talent, consistently achieving top performance in customer metrics and enhancing operational efficiency across diverse teams.
Overview
18
18
years of professional experience
Work History
General Manager
Amazon
Salt Lake City
07.2016 - Current
- Lead operations for an 855,000+ sq. ft. robotics fulfillment center, managing 3,500+ associates, and overseeing $900M+ in annual revenue.
- Drive continuous improvement initiatives, resulting in a 15% productivity increase and a 20% reduction in cost per unit through process optimization and automation enhancements.
- Develop and mentor the site leadership team of 12 Operations Managers and over 50 Area Managers, with 30% promoted to the next level positions.
- Consistently achieve top-quartile performance in customer promise metrics, including TPH (Tasks Per Hour) and DPMO (Defects Per Million Opportunities).
- Partner with regional teams to pilot and implement new robotics technology solutions, including improved ARM (Autonomous Robot Mover) systems, and enhanced pick station ergonomics.
- Maintain site labor productivity targets while managing variable staffing demands during peak seasons, with a 4X volume increase.
Director of Operations
SOS of Ohio
Columbus
10.2014 - 07.2016
- Directed daily operations of high-volume, low-cost spay and neuter clinic with $1.2 million annual budget.
- Managed 25 to 30 employees, focusing on hiring, coaching, and professional development.
- Handled all administrative functions, including schedule creation and grant writing.
- Developed acceptance and donation letters while enhancing client and public relations.
Store Director
PetsMart
Columbus
07.2007 - 09.2014
- Managed 40-45 employees within one building, ensuring operational efficiency.
- Oversaw 5-7 hourly managers, promoting collaboration across various store areas.
- Developed and maintained relationships with vendors, adoption partners, and veterinary associates.
- Conducted budgeting and analyzed profit and loss reports to inform resource allocation.
Education
Bachelors of Science - Psychology
The Ohio State University
01.2007
Bachelors of Arts - English / Creative Writing
The Ohio State University
01.2007
Skills
- Team leadership and inspiration
- Operations management
- Effective communication
- Conflict resolution
- Recruitment and interviewing
- Merchandising excellence
- Interpersonal skills
References
- Clint, Hall, Amazon General Manager, clinhall@amazon.com, 309.241.5183, Amazon
- Anne, Soinski, Dr., soinski.2@osu.edu, 216.407.8522, The Ohio State University
- Frank, Constancio, Petsmart District Manager, fconstancio@ssg.petsmart.com, 614.581.3252, PetsMart
Accomplishments
- Developed and implemented new loss prevention methods which resulted in a 1.2% reduction in shrink rates 2012.
- Received 'exceptional score' 3 years in a row for Internal Audit
- Awarded Regional CARE associate of the quarter for customer and associate relations.
- Successfully founded my own non-profit animal rescue for special needs dogs and cats
Timeline
General Manager
Amazon
07.2016 - Current
Director of Operations
SOS of Ohio
10.2014 - 07.2016
Store Director
PetsMart
07.2007 - 09.2014
Bachelors of Science - Psychology
The Ohio State University
Bachelors of Arts - English / Creative Writing
The Ohio State University
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