Victoria Leath

• Front office
• Back office
• Phlebotomy
• Blood pressures
• Administrated injection
• Administrated vaccinations
• EHR experience Athena and ECW
• Doctors orders
• Leadership roles
• Inventory
• EKG
• Answering phones
• DOT
• Workers compensation drug

• Front office:
• Used EHR system
• Scheduled patient appointments
• Responsible for front office duties
• Processed medication refill requests
• Answer phones
• Back office:
• Obtained patient vitals
• Administered vaccines
• Performed patient assessments
• Assisted doctor with in-office procedures
• Phlebotomy

• Report daily outgoing mail
• Monitoring return mail
• Microsoft Excel spreadsheet
• Inventory Control

Care Coordination

• Schedule and manage patient appointments, tests, and follow-ups
• Ensure communication between different providers (primary care, specialists, labs)
• Track patient progress and update care plans as needed

2. Patient Support & Communication

• Serve as the main point of contact for patients and families
• Explain treatment plans, procedures, and next steps in simple terms
• Answer questions and address concerns about care or scheduling

3. Medical Records Management

• Maintain accurate and up-to-date patient records (often using electronic systems)
• Share records securely with appropriate healthcare providers
• Ensure documentation meets legal and organizational standards

4. Insurance & Billing Assistance

• Verify insurance coverage and benefits
• Help patients understand costs, co-pays, and billing statements
• Coordinate prior authorizations when required

5. Care Plan Implementation

• Assist in developing personalized care plans alongside healthcare providers
• Monitor adherence to treatment plans (medications, appointments, lifestyle changes)
• Follow up with patients to ensure continuity of care

6. Advocacy

• Advocate for patient needs within the healthcare system
• Help patients access community resources, support programs, or specialists

7. Administrative Tasks

• Manage referrals and authorizations
• Prepare reports and track healthcare outcomes
• Ensure compliance with healthcare regulations and policies
• Facilitated smooth transitions for patients between outpatient and inpatient care settings to enhance service continuity.

• Front office- Answering phones, Setting appointments, Checking Insurance, Verifying Appointments, Collecting Copays and Payments, Greeting patients, Checking out patient referring patients to specialist, Setting patient with next appointment
• Back office- collecting patient medical history, checking Vital Signs, Phlebotomy, INR and diabetes check, placing patient in room, administer medication, injections.
• Used EHR system
• Assisted doctor with in-office procedures
• Processed medication refill requests

• Answering Phones, Setting Appointments, Verifying Insurance, Insurance Authorizations
• Back office, Vital Signs, Phlebotomy, injections, Lab Handling, Doctors Orders. Surgery Coordinator.