Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victoria Lefao

DesMoines

Summary

Versatile and dedicated professional with a proven track record in customer service and educational support roles, notably at Bluesky Communications Company. Excelled in resolving customer complaints, enhancing loyalty, and improving students' reading skills. Demonstrates exceptional reliability, communication abilities, and sorting efficiency. Achieved significant improvements in team and individual performance through innovative strategies and interventions.

Overview

4
4
years of professional experience

Work History

Mail Sorter

World Flight Services
08.2024 - 12.2024


  • Received and sorted incoming mail, ensuring accurate delivery to intended recipients.
  • Reviewed incoming mail for proper date, postage and barcode scans.

Ticket Agent

China Airlines
07.2024 - 12.2024
  • Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
  • Researched and resolved customer ticketing issues to promote satisfaction.
  • Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
  • Assisted with development and implementation of new ticketing policies for enhanced service delivery.
  • Resolved customer complaints promptly, maintaining a professional demeanor and positive company image.

Qatar Airlines

Ticket Agent
07.2024 - 12.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.

Ticket Agent

Highland Airlines
07.2024 - 12.2024
  • Used computerized ticketing systems to process ticket orders accurately and securely.
  • Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
  • Researched and resolved customer ticketing issues to promote satisfaction.
  • Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
  • Assisted with development and implementation of new ticketing policies for enhanced service delivery.

Nuuuli High School

Teacher Assistant
06.2023 - 07.2023
  • Encouraged open communication between players, parents, coaching staff, leading to smooth conflict resolution when needed.
  • Developed athletes'' skills through tailored coaching sessions, resulting in increased individual achievements.
  • Coordinated off-season training programs designed for continued improvement of athletes'' physical fitness levels throughout the year.
  • Improved team performance by implementing effective training programs and strategies.

Customer Service Representative

Bluesky Communications Company
06.2022 - 06.2022
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

2nd Grade Teacher Assistant

Tafuna Elementary Schools
06.2021 - 07.2021
  • Improved students'' reading skills through targeted literacy interventions and individualized support strategies.
  • Developed strong communication skills by consistently providing clear instructions and constructive feedback to help students achieve their goals.
  • Contributed to a positive school culture by actively participating in staff meetings, professional development workshops, and extracurricular activities as needed or requested.

Education

Diploma - English

Tafuna High School
Pago Pago, AS
08.2024

Skills

  • Reliability and punctuality
  • Accuracy and precision
  • Reading comprehension
  • Package handling

Timeline

Mail Sorter

World Flight Services
08.2024 - 12.2024

Ticket Agent

China Airlines
07.2024 - 12.2024

Qatar Airlines

Ticket Agent
07.2024 - 12.2024

Ticket Agent

Highland Airlines
07.2024 - 12.2024

Nuuuli High School

Teacher Assistant
06.2023 - 07.2023

Customer Service Representative

Bluesky Communications Company
06.2022 - 06.2022

2nd Grade Teacher Assistant

Tafuna Elementary Schools
06.2021 - 07.2021

Diploma - English

Tafuna High School

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Victoria Lefao