Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Victoria Lograsso

Victoria Lograsso

Pompano Beach,United States

Summary

Dynamic Sales Consultant with over 20 years of specialized experience in luxury retail sales, most recently the cruise industry, adept at building client relationships and delivering exceptional customer service. Demonstrated success in initiating 40-60 calls daily and developing tailored travel experiences, resulting in high client satisfaction. Proven track record of exceeding service standards and fostering loyalty among high-net-worth individuals. Eager to leverage expertise in travel consultation to contribute to a top-tier cruise line, enhancing guest experiences and driving sales.

Overview

22
22
years of professional experience

Work History

Travel and Lifestyle Platinum Consultant

American Express
07.2024 - Current
  • Deliver world-class customer service in a high-volume inbound travel call servicing environment
  • Delight Premium Card Members by crafting unforgettable travel experiences through new bookings and servicing existing arrangements
  • Assess customer needs through consultation to facilitate innovative and extraordinary interactions
  • Research, plan, and create personalized travel experiences tailored to individual client desires
  • Collaborate with cross-functional teams to effectively deliver comprehensive solutions for clients
  • Evaluate client needs and expectations, establishing clear objectives for each consulting engagement

Cruise Consultant

Silversea, Royal Caribbean Group
08.2023 - 12.2023
  • Cultivate guest relationships by initiating 40-60 calls per day to promote sales and marketing initiatives
  • Engage in active listening and communication utilizing Silversea's technological tools and processes
  • Provide outstanding customer service by understanding and anticipating client needs, proactively addressing concerns during the booking process
  • Develop and maintain a deep understanding of Silversea Classic and Expedition cruises, including itineraries, onboard services, and shore excursions
  • Build and sustain relationships with high-net-worth individuals to ensure satisfaction and loyalty towards the company's cruise offerings

Cruise Specialist

Norweigan Cruise Line
05.2022 - 02.2023
  • Deliver exemplary customer service to new and existing clients, fostering lasting relationships and securing new travel assignments
  • Collaborate closely with clients to understand their unique needs and meet specific travel desires
  • Surpass customer service satisfaction standards by understanding and anticipating client expectations
  • Advocate for dedicated customer service and support by swiftly resolving customer complaints

Sales Consultant

Tiffany & Company
11.2002 - 04.2015
  • Oversee strategic planning operations of the boutiques
  • Demonstrate experience in product development, merchandising, and display techniques
  • Exhibit keen attention to detail and accuracy in presentations
  • Communicate product value, quality, and style to educate and engage potential customers
  • Employ consultative sales techniques to discern customer needs and recommend relevant products and services
  • Boost sales by cultivating strong relationships with customers

Education

AS - Nursing

California College of Medical Affiliates, San Francisco
06.1978

Skills

  • Effective sales skills
  • Analytical and Critical Thinking
  • Excellent Communication
  • Flexible and Adaptable
  • Client Relationships
  • Knowledgeable in Sabre
  • Microsoft Office
  • Organization and Time Management
  • Teamwork and Collaboration
  • Telephone Etiquette

Personal Information

Title: Cruise Consultant

Timeline

Travel and Lifestyle Platinum Consultant - American Express
07.2024 - Current
Cruise Consultant - Silversea, Royal Caribbean Group
08.2023 - 12.2023
Cruise Specialist - Norweigan Cruise Line
05.2022 - 02.2023
Sales Consultant - Tiffany & Company
11.2002 - 04.2015
California College of Medical Affiliates - AS, Nursing

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Victoria Lograsso