ANAHEED A. FAKHRI

Please see below for job description.

• Serviced card members travel and concierge requests, displaying strong ownership and accountability while ensuring seamless delivery.
• Built relationships with card members while delivering outstanding customer service through every interaction.
• Strategically recommended personalized products and services tailored to the members needs.
• Navigated multiple tools and effectively communicate through all customer channels.
• Consistently collaborated with membership managers and align with portfolio managers to gain deep understanding of assigned portfolio profile, preferences, history, and expectations.
• Stayed current with professional level knowledge of the Centurion products, benefits, and current offerings.

• Researched, planned, and carried out personalized travel experiences, through booking domestic and international flights, car, and hotel arrangements.
• Communicated new and existing product offerings and value propositions relevant to card members.
• Understood customer’s needs through consultation to deliver an innovative and extraordinary interaction through multi channel servicing.
• Advised clients on travel entry requirements and health information for international travel.
• Made alternative arrangements if changes occurred before or during a trip.

• Determined eligibility of IHG guests per qualification standards.
• Sold vacation packages over the phone to qualifying guests.
• Assisted guests with questions about the vacation properties, packages and procedures.
• Drove performance to meet or exceed weekly goals.

• Marketed vacant spaces to prospective tenants through leasing agents, advertising, and other methods.
• Met with prospective tenants to show properties, explained terms of occupancy, and provided information about local areas.
• Directly collected rental fees, deposits, and incurred expenses.
• Planned, scheduled and coordinated general maintenance, major repairs and remodeling for commercial and residential properties.
• Reviewed rents to ensure that they were in line with rental markets.

• Responsible for placing 100-125 calls daily.
• Contacted current HGV owners to sell mini-vacation marketing packages.
• Created interest and excitement about the HGV mini-vacation packages for prospects in a professional, courteous, and respectful manner.
• Promoted 60-90 minute update for owner assessment to expand agents opportunity to upsell.
• Provided accurate information about Hilton Grand Vacations, off-site accommodations, promotions and premiums.
• Promoted benefits and advantages to current owners for participating in our friends and family referral program.
• Maintained individual sales and marketing goals for performance measurement.
• Met and exceeded both weekly and monthly quotas.

• Responsible for outbound/inbound calls to and from HGV guests and owners.
• Promoted travel incentives for future reservations.
• Booked accommodations and tour dates for prospective buyers.
• Modified/Cancelled reservations and tours.
• Extended expired packages.
• Collected extension, upgrade and holiday fees when applicable.
• Documented all customer inquiries and comments thoroughly and quickly.
• Met and exceeded monthly goals.

• Managed high call volume with tact and professionalism.
• Qualified each call based on financial and demographic requirements.
• Acquired customers by selling premiere discounted vacation packages to both domestic and international markets.
• Promoted HGV resort experience in order to optimize success at point of sale.
• Participated in focus groups to develop marketing strategies for new campaigns.
• Maximized personal strengths to reach sales goals.
• Met and exceeded weekly service and quality standards per review.

• Prescreened applicants to qualify as candidates for employers.
• Identified applicants short term and long term goals.
• Transferred applicants to Academic Advisors to explore their education options.
• Met and exceeded weekly sales goals.

• Effectively qualified prospective clients.
• Recommended and developed individual marketing programs for each client.
• Closed sales and executed contracts.
• Met and exceeded clients expectations to acquire base of referrals for new business.
• Responsible for hiring, terminating and employee development in sales.
• Planned and directed staffing, training, and performance evaluations to develop and control sales and service programs.
• Resolved clients complaints regarding sales and service.
• Monitored clients preferences to determine focus of sales efforts.
• Determined price schedules and discount rates.
• Represented company at network events to promote services.