Salesforce
Hi, I’m
SHANNON BOTCHWAY
Columbus,OH
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
years of professional experience
Work History
American Express
Platinum Travel Consultant
12.2022 - 08.2023
Job overview
- Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
- Streamlined booking processes for increased efficiency and reduced client wait times.
- Built strong relationships with clients through exceptional communication and personalized service.
Upstart
Credit Analyst
12.2021 - 11.2022
Job overview
- Enhanced credit risk assessment by conducting thorough financial statement analysis and cash flow projections.
- Streamlined the loan approval process for faster results by implementing an efficient credit scoring system.
- Process complex loan applications by reviewing financial documents to validate the reported information and resolve potential risk concerns.
Aetna, Inc.
Member/Provider Services Advocate
03.2019 - 12.2021
Job overview
- Explain members' benefits, rights and responsibilities in accordance with contracted agreements, claim status, benefit coverage, eligibility, and onboarding
- Serves as initial contact to all provider related claims and inquiries with exceptional service and timely responses in a professional and courteous manner
- Knowledge of medical terminology, HIPAA policies and regulations, and billing codes
- Reduced errors in claims submissions through meticulous attention to detail and thorough review processes.
Education
The American Dream Academy
IBM Cybersecurity Analyst Professional Certificate
05.2024
Olentangy Orange High SchoolLewis Center, OH
High School Diploma
06.2013
Skills
- Motivated and dependable professional with 8 years of customer service experience
- Strong verbal and written communication skills, with a knack for problem solving
- Proficient in Microsoft Office, Salesforce, Sabre, and other CRM tools
- Well-organized and resourceful, able to identify and resolve customer issues effectively
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Microsoft Office
Sabre
Windows and Mac Operating Systems
Timeline
Platinum Travel Consultant
American Express
12.2022 - 08.2023
Credit Analyst
Upstart
12.2021 - 11.2022
Member/Provider Services Advocate
Aetna, Inc.
03.2019 - 12.2021
The American Dream Academy
IBM Cybersecurity Analyst Professional Certificate
Olentangy Orange High School
High School Diploma
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