Victoria Lones
Spark
Huntsville,AL
14
years of professional experience
Equipment and Function Trainer develops 21+ new hires per month through 3–5 classes per week on company policies, job tasks, and classroom procedures in a distribution center setting. Trains employees on product features, client tools, and process steps while reviewing 5+ trainee retention reports per week and monitoring classroom compliance, and trainee progress. Supports production flow by observing equipment issues, documenting repairs, and escalating problems to management and maintenance personnel.
Work History
Driver
2 Years 11 Months- Delivered goods efficiently while adhering to traffic regulations and safety protocols.
- Navigated routes effectively, optimizing travel time and fuel usage.
- Communicated with dispatch to coordinate delivery schedules and resolve issues promptly.
- Maintained accurate logs of deliveries and vehicle maintenance records.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
Pit, Equipment, Machine, an Function Trainer
1 Year 8 Months- Trained newly hired top talent to fill key positions and maximize productivity.
- Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
- Compiled and analyzed weekly trainee retention reports to identify trends and inform training adjustments.
- Conducted training classes for employees on features and operation of products, client tools and processes.
- Evaluated individuals regularly for progress or growth potential to guide decisions regarding advancement and additional training.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Conducted training classes for employees on product features and operations, enhancing understanding of client tools and processes.
- Monitored training effectiveness through observation and metrics analysis, providing actionable insights for program improvement.
- Performed troubleshooting and maintenance on communication equipment.
- Monitored and observed production line to watch for pile-ups and jams.
- Managed learning experience consistent with company philosophy and company-wide strategies.
Customer Service Grocery Delivery Service
2 Years 3 Months- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Notified customers of delays to decrease calls to support.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Resolved customer service complaints with professionalism and expertise to uphold trust and foster company loyalty.
- Informed customers of delays to minimize support inquiries and enhance customer satisfaction.
- Coordinated with dispatch to relay route changes and delays, ensuring timely updates for customer delivery schedules.
Department Manager
2 Years 2 Months- Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
- Analyzed sales and inventory data to identify trends and prepared reports for management.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Developed a high-performing team of departmental employees through effective mentoring, coaching, and training.
- Handled shift overstock, restocking and inventory control.
- Utilized excellent math skills to maintain accurate inventory levels.
- Employed process improvement initiatives within the department.
- Exercised discretion and judgment in managing a fast-paced environment adapting to change with sense of urgency.
- Implemented targeted merchandising and promotional plans, driving department sales towards established goals.
Telemarketer
1 Year 11 Months- Cold called new customers to increase profits.
- Handled inbound calls from interested customers, addressing inquiries and guiding them towards suitable solutions.
- Responded to prospects' questions with persuasive communication skills and in-depth knowledge of available products and services.
- Persuaded customers by explaining how products and services meet needs and desires.
- Maintained and recorded customer information in database.
- Used scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
- Broke down objections using friendly, persuasive strategies.
- Educated customers on product and service offerings tailored to meet individual needs and preferences.
- Collaborated with management to resolve concerns and problem calls.
- Helped team meet rolling sales goals by maintaining proficiency in company systems, scripts and procedures.
- Cold called potential customers, establishing connections to expand market reach.
- Contributed to team efforts by successfully accomplishing and exceeding daily sales goals.
- Followed script to share product features, pricing and benefits.
Education
GED
Skills
Company policies and procedures
Public speaking
Customer and employee services
Training delivery
Onboarding facilitation
Production standards
Planning and coordination
Performance feedback
Report analysis
Team supervision
Learning management systems
Instructional design
Curriculum development
Training materials development
Facilitation guides
Competency assessment
Change management
Process mapping
Workforce planning
Knowledge management
Certification tracking
Observation checklists
Timeline
Driver
Spark
09.2023 - CurrentRead More
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Tharptown High School
GED
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