Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Victoria Long

Bethlehem,PA

Summary

Skilled Operations Manager who thrives in a challenging fast paced high demand environment. Applies critical thinking skills to solve operational problems and develop process improvements. Possesses strong leadership qualities and an outstanding work ethic.

Overview

10
10
years of professional experience

Work History

On Road Supervisor

United Parcel Service, UPS
11.2019 - Current
  • Manages and works with a team of 60+ direct reports to maximize efficiency and ensure that all packages are delivered in a safe, timely, and professional manner, this includes using the balanced scorecard and quality improvement process to track performance against goals, facilitating execution of the daily dispatch plan, and compelling on-road supervision/ audit rides.
  • Maintains operational performance by developing and implementing effective work process plans, troubleshooting service inefficiencies , reviewing work processes and schedules, and monitoring costs to budget.
  • Conducts risk management and safety compliance audits.
  • Maintains employees safety training and certifications.
  • Applies workforce planning knowledge to evaluate labor markets and devise strategies to attract talent.
  • Conducts performance evaluations and resolve individual and group performance issues.
  • Coaches and develops others using career development processes and tools.

Intergrad Training Facilitator

United Parcel Service, UPS
02.2017 - 11.2019
  • Worked with central management to identify, plan, align, and address training needs.
  • Leveraged industry best practices in instructional design to create compelling, outcome-focused course material for both online and classroom settings.
  • Directed training programs and development paths for managers and supervisors.
  • Formulated competency maps for various roles within the organization to assess current skill levels and determine future training requirements.
  • Tested all training software and hardware prior to commencing training programs.
  • Trained and mentored thousands of new personnel hired to fulfill various roles.
  • Wrote training manuals for new management employees and new service providers according to strict company guidelines and Department of Transportation protocols.

Preload Operation Supervisor

United Parcel Service ( UPS )
05.2014 - 02.2017
  • Supervise daily operation with 150+ direct reports in high demand fast paced work environment.
  • Train and develop hourly work force, and supervisors to drive business results.
  • Plan, develop, and implement new process to achieve production goals on a daily basis.
  • Oversee & maintain compliance and regulatory programs & OSHA regulations for 150+ employees.
  • Implement employee personal development plans as required to ensure the continuing professional growth of department personnel.
  • Received award for outstanding safety achievements & results in 2016.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Oversee weekly payroll for 150+ employees.

Education

Bachelor of Science - Business Administration And Management

Thomas Edison State University
Trenton, NJ
11.2024

High School Diploma -

Northampton Area High School
Northampton, PA
2012

Skills

  • Multi-unit operations management
  • Strategic planning
  • Process improvement strategies
  • Results Driven
  • Troubleshooting and problem solving
  • Team building
  • Goal oriented
  • Multi-tasking
  • Leadership Development
  • Team Development
  • Employee Development

Accomplishments

Previous operation was named number 1 in the country for best performing automated building in the US

Previous operation went 1 year accident and injury free

Current operation underwent a massive culture change focusing on improving employee morale led by myself increasing performance and reducing the number of injuries and accidents drastically year over year.

Named "top gun" of the year in the US for small package operations for being the top performer for safety standards

Timeline

On Road Supervisor

United Parcel Service, UPS
11.2019 - Current

Intergrad Training Facilitator

United Parcel Service, UPS
02.2017 - 11.2019

Preload Operation Supervisor

United Parcel Service ( UPS )
05.2014 - 02.2017

Bachelor of Science - Business Administration And Management

Thomas Edison State University

High School Diploma -

Northampton Area High School

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Victoria Long