Jeremiah Nafe
Katy,TX
Summary
Focused professional with several years of success in leadership and staff supervision. Successful at promoting improvements in customer relations, administrative quality and project management. Top-notch professional at communicating with customers and employees to solve problems. Hardworking account manager with several years of experience working directly with clients to service accounts. Expert at communication and applying targeted salesmanship techniques to achieve sales goals. Successful at increasing revenue with new accounts while maintaining relationships with existing ones.
Overview
15
15
years of professional experience
Work History
Supervisor of Operations
Drilling Fluid Solutions
Rayne, LA
07.2024 - Current
- Supervised and coordinated daily activities of field personnel to ensure efficient operations.
- Developed, implemented, and monitored safety policies and procedures for all field staff.
- Conducted regular meetings with field staff to review work performance, discuss issues, and identify training needs.
- Ensured compliance with company policies and procedures as well as applicable laws and regulations.
- Provided guidance to team members on job-related tasks, techniques, best practices.
- Monitored project progress against established timelines and budgets.
- Resolved operational problems by analyzing data; identifying solutions; recommending corrective actions.
- Evaluated employees' performance through periodic reviews; took appropriate disciplinary action when necessary.
- Assigned duties to field personnel according to their qualifications or experience level.
- Reviewed reports from subordinate supervisors regarding the status of projects or other matters related to the field operations department.
- Tracked inventory levels of parts and supplies used in the field operations department.
- Performed maintenance checks on equipment used by field personnel.
- Investigated accidents or incidents that occurred in the workplace; documented findings accordingly.
- Managed contractors working on site according to terms specified in contracts.
- Responded promptly to inquiries from customers regarding services provided by the company's field operations department.
- Trained workers in equipment operation, safety procedures and company policies.
- Analyzed worker or production problems and recommended solutions for improving procedures or implementing motivational plans.
- Ordered or requisitioned supplies or materials.
- Resolved customer issues and built strong, productive relationships with project stakeholders.
- Estimated materials or worker requirements to complete jobs.
- Conferred with management, technical personnel or contractors to resolve problems or coordinate operations.
- Troubleshot with fault isolation techniques and made repairs to equipment
- Provided technical guidance to field staff, enhancing team skill levels and project outcomes.
- Liaised with project managers and clients, ensuring expectations and deadlines were met.
- Conducted risk assessments, identifying potential project hazards and implementing mitigation measures.
- Oversaw daily field operations, ensuring projects were completed on time and within budget.
- Implemented safety protocols, reducing workplace accidents by a significant percentage.
- Conducted regular site inspections to maintain quality control standards.
- Resolved field issues promptly, minimizing delays and cost overruns.
- Enforced compliance with local, state, and federal regulations on all projects.
- Prepared and planned worksites to help jobs run smoothly.
- Oversaw the mobilization, rig up, and commissioning of equipment on rigs as well as the demobilization of equpment
Consultant
Self-employeed
Midland, TX
02.2024 - 07.2024
- Created comprehensive reports on project progress and results for clients.
- Provided advice on operational processes, business development initiatives, organizational changes and other areas of improvement.
- Identified potential risks associated with proposed solutions or projects.
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Monitored operations and reviewed records and metrics to understand company performance.
- Assessed company operations for compliance with safety standards.
- Wrote and submitted reports on field operations
- Performed all necessary maintenance on field equipment
Area Manager South TX
Drilling Fluid Solutions
Pleasanton, Tx
03.2019 - 02.2024
- Provided guidance on the implementation of new policies and procedures.
- Conducted periodic reviews of inventory
- Developed strategies to improve customer service, reduce costs and increase efficiency of operations.
- Monitored performance metrics such as production rate, inventory control, quality assurance and cost reduction.
- Provided leadership and guidance to staff members in order to ensure the efficient operation of all rigs
- Ensured that safety standards were met while maintaining a safe work environment for all employees.
- Analyzed financial data to identify areas of improvement and monitored spending
- Established goals and objectives that aligned with overall business strategy and monitored progress against those goals.
- Trained staff on new procedures or processes related to their job functions.
- Conducted regular meetings with Field Supervisors to review performance indicators, discuss issues and concerns and provide feedback.
- Maintained accurate records of employee performance evaluations, disciplinary actions and attendance records.
- Created reports outlining operational performance metrics for senior management review.
- Reviewed existing contracts with vendors and suppliers to ensure they are up-to-date and compliant with current regulations.
- Negotiated terms of agreements when necessary in order to secure better pricing or services from vendors and suppliers.
- Assisted in recruiting efforts by interviewing prospective candidates for open positions within the organization.
- Coordinated training programs for newly hired staff members, providing them with the necessary skills needed for success in their roles.
- Participated in strategic planning sessions aimed at improving operational efficiency across all areas of the business.
- Educated employees on corporate policy and procedure compliance to facilitate improved operations outcomes.
- Managed inventory control functions and reported discrepancies to corporate headquarters to increase system functionality.
- Visited rig locations to verify full functionality, operational effectiveness, and safety compliance.
- Verified adherence to OSHA and internal safety standards to minimize risks and enhance workplace safety.
- Controlled expenses, eliminated waste, reduced overhead costs and developed operating budgets.
- Recruited and trained employees to enable adherence to common standards and procedures.
- Coordinated equipment, personnel, and service to enhance efficiency and deliver optimum customer service.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Installation Manager
Terra Oilfield Services
Midland, TX
04.2016 - 02.2019
- Managed the installation of large-scale equipment and systems in accordance with customer requirements.
- Planned, coordinated, and monitored all aspects of installations to ensure customer satisfaction.
- Provided technical support for troubleshooting issues related to installed systems.
- Conducted site visits to evaluate existing conditions and determine any special needs or requirements prior to installation.
- Developed and oversaw detailed plans for each installation project, including scheduling timelines and resources needed.
- Ensured compliance with safety regulations during the installation process.
- Reviewed and approved invoices from vendors and contractors associated with installations.
- Maintained accurate records regarding materials used, labor costs, and other expenses related to installations.
- Communicated regularly with customers throughout the duration of their installation projects to ensure expectations were being met or exceeded.
- Identified potential problems early in the process and developed solutions that minimized disruption or delays in completing projects.
- Provided guidance and direction to team members while ensuring they had access to appropriate resources needed for successful completion of tasks associated with installations.
- Analyzed customer feedback following completed installations, making recommendations for improvement where applicable.
- Developed comprehensive reports outlining various aspects of installation processes such as cost estimates, labor hours required.
- Created procedures for installing products effectively and efficiently.
- Identified challenges early and implemented creative solutions to meet delivery schedules without delays or customer experience compromises.
- Supervised field installation staff and handled escalated issues to maintain progress.
- Provided technical direction or support to installation teams during installation, start-up, testing, system commissioning or performance monitoring.
- Planned and directed site installation work and engineering activities to get equipment and controls set up and verified.
- Coordinated project management, commissioning, and technical support for installations.
- Monitored project progress to enforce adherence to deadlines and quality standards.
- Prepared and planned worksites to help jobs run smoothly.
- Resolved labor, design and tool issues during equipment installation projects.
- Inspected sites before and after equipment installation.
- Coordinated all phases of equipment installation from inception to completion.
- Conducted site pre-inspections and coordinated post-rig up audits.
- Completed investigations into complaints, incidents and accidents at work sites.
- Cleaned or prepared construction sites to eliminate hazards.
Account Manager
Baker Hughes Inc
Houston, TX
05.2010 - 03.2016
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Created comprehensive reports on account performance and presented them to senior management.
- Negotiated contracts with clients to maximize profitability.
- Conducted market research to identify potential customers.
- Analyzed client data and identified opportunities for growth.
- Managed multiple accounts simultaneously while meeting deadlines.
- Resolved customer complaints in a timely manner.
- Developed strategies to increase revenue from existing accounts.
- Drafted proposals outlining services, costs, and benefits for prospective customers.
- Presented product features and advantages to potential customers during sales meetings.
- Maintained accurate records of all customer interactions in the CRM system.
- Solicited feedback from customers on their experience with products or services.
- Monitored industry trends and made recommendations for changes in strategy accordingly.
- Assisted in developing pricing models based on competitor analysis.
- Prepared monthly financial statements for each account.
- Attended trade shows and conferences as a representative of the company.
- Generated leads through cold calling activities.
- Participated in brainstorming sessions to develop new ideas for business development initiatives.
- Provided technical support to customers when needed.
- Acted as main point of contact in matters relating to client concerns and needs.
- Developed successful customer relationships to boost sales opportunities.
- Renewed existing accounts by building relationships with clients.
- De-escalated customer interactions by providing alternative solutions to issues.
- Addressed customer questions and concerns regarding products and services.
- Managed a portfolio of 15 key accounts, ensuring high levels of customer satisfaction and retention.
- Tracked and reported on sales performance metrics to senior management, highlighting successes and areas for improvement.
- Developed and implemented account plans to increase revenue and market share within design
- Managed account receivables for assigned accounts, ensuring timely payments and minimizing bad debts.
- Established strong relationships with decision-makers and influencers within client organizations.
- Conducted regular business reviews with clients to understand their needs and align products and services accordingly.
- Developed and executed strategic plans to penetrate new markets and acquire new clients.
- Maintained an in-depth knowledge of industry trends, competitors, and market conditions to provide strategic advice to clients.
- Resolved client issues and complaints in a timely and effective manner, ensuring client satisfaction.
- Fostered a culture of continuous improvement by sharing best practices and lessons learned with the broader account management team.
- Provided product training and support to clients, enhancing their understanding and utilization of the company's offerings.
- Identified upselling and cross-selling opportunities to maximize account growth and revenue generation.
- Prepared and presented detailed reports on account status, challenges, and growth opportunities to executive leadership.
- Utilized CRM tools to track client interactions, sales opportunities, and account history.
- Negotiated contracts and closed deals, focusing on long-term benefits for both the company and the client.
- Analyzed client feedback to recommend product or service enhancements to the R&D team.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Identified customer needs by asking questions and advising on best solutions.
- Listened to customer needs to identify and recommend best products and services.
- Produced sales documents, finalized deals and filed records.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Conducted market research to identify selling possibilities and evaluate customer needs.
Education
Some College (No Degree) -
University of Louisiana at Lafayette
Lafayette, LASkills
- Customer relations specialist
- Unsurpassed work ethic
- Sales background
- Staff retention
- Project planning and development
- Superb time management skills
- Multi-site operations
- Goal attainment
- Negotiation
- Employee relations and conflict resolution
- Multi-unit operations management
- Troubleshooting and problem solving
- Budgeting and cost control
- Management
Timeline
Supervisor of Operations
Drilling Fluid Solutions
07.2024 - Current
Consultant
Self-employeed
02.2024 - 07.2024
Area Manager South TX
Drilling Fluid Solutions
03.2019 - 02.2024
Installation Manager
Terra Oilfield Services
04.2016 - 02.2019
Account Manager
Baker Hughes Inc
05.2010 - 03.2016
Some College (No Degree) -
University of Louisiana at Lafayette
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