Viktoriia Lukashevich
San Diego,CA
Summary
Dynamic professional with a strong background in customer service and organizational skills. Proven ability to enhance guest experiences through attentive multitasking and effective communication. Recognized for achieving high customer satisfaction and fostering positive relationships, while adeptly managing diverse responsibilities in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Nanny
Self Employed
San Diego, CA
01.2023 - 08.2025
- Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
- Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.
- Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
- Handled challenging behavioral issues using appropriate discipline strategies and proactive communication with parents.
- Ensured children''s safety and comfort by consistently monitoring their environment and addressing potential hazards.
- Built positive and nurturing environments to support child social and emotional growth.
- Assisted with light housekeeping duties as well as running errands.
Restaurant Busser
Ristorante Illando
San Diego, CA
01.2022 - 12.2022
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
- Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
- Assisted servers in managing their sections effectively, providing timely water refills and bread service.
Server
Ristorante Illando
San Diego, CA
01.2022 - 12.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Hostess
Ristorante Illando
San Diego, CA
01.2022 - 12.2022
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
English Teacher
Habakkuk Daycare Center
Shenzhen, China
07.2020 - 12.2022
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Improved classroom management by implementing consistent routines and clear expectations for behavior.
Purchasing Manager
Su Eucalyptus Trading Co.
Shenzhen, China
07.2020 - 12.2022
- Sourced vendors, built relationships, and negotiated prices.
- Purchased new products and oversaw inventory stocking and availability.
- Managed supplier relationships to ensure timely delivery of products and services.
- Achieved cost savings by negotiating contracts and pricing with suppliers.
Tour Guide
Caper Travel
Goa, India
08.2018 - 04.2020
- Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
- Trained new hires ensuring they were well-prepared knowledgeable about their assigned tours before leading them independently.
Tour Guide
Odeon Tours
Antalya, Turkey
09.2016 - 05.2018
- Participated in continuing education opportunities to stay current on industry trends and best practices.
- Conducted thorough research on cultural landmarks to ensure accuracy and depth in storytelling.
- Collaborated with local businesses to include exclusive stops on tours, enhancing guests' experiences and supporting community.
- Implemented feedback mechanisms for guests, using insights to continuously improve tour content and delivery.
Education
Bachelor (incomplete) - Marketing
Omsk State University
Omsk, Russia08.2016
High School Diploma -
Gymnasium School
Omsk, Russia05.2015
Skills
- Customer service
- Data analysis
- Research skills
- Multitasking
- Organizational skills
- Attention to detail
- Adaptability
- Time management
Languages
Russian
Native or Bilingual
English
Full Professional
Timeline
Nanny
Self Employed
01.2023 - 08.2025
Restaurant Busser
Ristorante Illando
01.2022 - 12.2022
Server
Ristorante Illando
01.2022 - 12.2022
Hostess
Ristorante Illando
01.2022 - 12.2022
English Teacher
Habakkuk Daycare Center
07.2020 - 12.2022
Purchasing Manager
Su Eucalyptus Trading Co.
07.2020 - 12.2022
Tour Guide
Caper Travel
08.2018 - 04.2020
Tour Guide
Odeon Tours
09.2016 - 05.2018
Bachelor (incomplete) - Marketing
Omsk State University
High School Diploma -
Gymnasium School