Victoria Lukashenka
Minsk
Summary
A problem-solver manager, collaborative, excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
3
3
years of professional experience
Work History
VIP Service Manager
VIP Service Specialist
09.2021 - Current
- Collaborated closely with related departments to increase potential VIP clients and create customized service terms and conditions.
- Established solid relationships with VIP members, securing exclusive offers.
- Monitored weekly statistic, providing constructive feedback for continuous improvement in work.
- Increased overall revenue by increasing deposits sum of the clients and amenities in VIP service.
Call Center
Call Center Specialist
09.2021 - 02.2022
- Coached call center staff through challenging customer service issues.
- Streamlined call center operations by implementing effective troubleshooting techniques.
- Made multiplicity hot calls to increase overall revenue by providing customized bonuses for clients.
- Established and oversaw performance targets for call center associates.
- Streamlined call center operations by implementing effective communication strategies.
Education
Minsk State Linguistic University
MinskSkills
- Staff Training and Development
- Fluent in Multiple Languages
- Google sheets
- Microsoft Office Products
- Experience with brands on Curasao, MGA licenses
- Excellent communication skills enable me to collaborate with
clients, stakeholders, and cross-functional teams to deliver
high-quality results - Mentoring newcomers, creating work structure, scripts, task list
- Performance Evaluations
- Data Analytics
- Proposal Development
Languages
Russian
Native language
English
Advanced
C1
Italian
Intermediate
B1
Timeline
VIP Service Manager
VIP Service Specialist
09.2021 - Current
Call Center
Call Center Specialist
09.2021 - 02.2022
Minsk State Linguistic University
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