Victoria Macias
Tampa,FL
Summary
Hardworking Barista Trainer with three and half years' experience working in fast food/ cafe restaurant settings. Proficient in health codes standards, opening and closing duties and equipment maintenance. Pursuing a new professional challenge with room for career growth.
Overview
2
2
years of professional experience
Work History
Barista Trainer
Dunkin' Donuts
Tampa , Florida
10.2020 - 05.2022
- Customized training strategies based on individual barista knowledge, experience and strengths.
- Handled cash and processed payments accurately to avoid errors.
- Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
- Taught proper procedures and strategies for success to new employees.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Controlled line and crowd with quick, efficient service.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Maintained regular and consistent attendance and punctuality.
- Set and achieved goals for professional development and advancement.
- Completed over successful daily cash audits to correctly balance drawers at end of each shift.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Complied with standards for merchandising, stocking and storing product.
Barista
Starbucks
Tampa, FL
10.2019 - 06.2020
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Constantly expanded personal knowledge of coffee styles and varieties.
Education
High School Diploma -
Chamberlain High School
Chamberlain, SD06.2016
Skills
- Staff Training
- Employee Motivation
- Equipment and Store Cleaning
- Food Storage Management
- Food Serving and Preparation
- Equipment Checks and Assessments
- Specialty Beverages Knowledge
- Dietary Restrictions
- Hospitality Management
- Credit Card Transactions
- Guest Satisfaction
- Leading Employees
- POS Inventory System Operation
Timeline
Barista Trainer
Dunkin' Donuts
10.2020 - 05.2022
Barista
Starbucks
10.2019 - 06.2020
High School Diploma -
Chamberlain High School
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