Victoria Maldonado

• Provided exceptional customer service in fast-paced dining environment.
• Efficiently processed orders using point-of-sale system to enhance accuracy.
• Assisted in training new staff on menu items and restaurant protocols.
• Collaborated with kitchen staff to ensure timely food delivery and quality.
• Maintained cleanliness and organization of dining area for optimal guest experience.
• Resolved customer complaints promptly to maintain satisfaction and loyalty.
• Upsold menu items to increase sales and enhance dining experience.
• Managed cash handling procedures accurately during shift closing duties.
• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Used cash registers and credit card machines to cash out customers.
• Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
• Answered customers' questions, recommended items, and recorded order information.

• Managed real estate transactions from contract execution through closing, ensuring all deadlines and contractual obligations were met
• Coordinated communication between agents, buyers, sellers, lenders, escrow officers, and title companies
• Reviewed purchase agreements and supporting documents for accuracy and completeness
• Maintained transaction timelines, tracked key milestones, and proactively followed up to prevent delays
• Prepared and organized transaction files, ensuring compliance with brokerage and state regulations
• Scheduled inspections, appraisals, final walkthroughs, and closing appointments
• Monitored contingencies (inspection, appraisal, financing) and ensured timely removal
• Submitted documents to escrow/title and ensured all required paperwork was received and approved
• Assisted agents with disclosures, addenda, and amendments to contracts
• Provided regular status updates to all parties involved in the transaction
• Ensured compliance with legal, regulatory, and brokerage-specific requirements
• Maintained accurate records in CRM and transaction management systems
• Coordinated closing processes, including final document review and funding confirmation
• Troubleshot issues that arose during the transaction process and implemented solutions quickly
• Delivered high-level customer service to clients, ensuring a smooth and positive experience

• Conducted inventory counts by adding each item in stock and documenting in computer system.
• Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
• Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
• Provided exceptional customer service, addressing inquiries and resolving issues promptly.
• Trained new cashiers on register operations and customer service protocols.