Victoria Mallory
Cincinnati,OH
Summary
Results-driven Customer Service Agent excels in any position or environment using solid skills and past experience. Collaborates with others to meet deadlines and goals. Communicates effectively with co-workers and customers. Housekeeper focused on providing exceptional service to commercial tenants. Reliable, responsible and driven to be integral team member. Consistently punctual in arrival and stays until all tasks are complete. Manages supply inventory and task list efficiently.
Overview
4
4
years of professional experience
Work History
Housekeeper
Newport Aquarium Newport
Newport , Kentucky
06.2021 - 04.2022
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Adhered to professional house cleaning checklist.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Bookseller/Cashier
Half Price Books
Florence, KY
10.2020 - 01.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card and check transactions to complete customer purchases.
Customer Service Representative
CITI Bank USA
Florence, KY
11.2018 - 03.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Housekeeping Coordinator
ARK Encounter
Williamstown, KY
10.2016 - 08.2018
- Communicated repair needs to maintenance staff.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Disposed of trash and recyclables each day to avoid waste buildup.
Package Handler
UPS
Staunton, VA
05.2016 - 12.2016
- Used hand-held scanners and physical logs to accurately track item movements.
- Assembled, sealed and loaded packages into correct trucks.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Followed verbal and written instructions to properly move and ship products.
Education
High School Diploma -
Homeschooled
Warrenton, VA06.2012
Skills
- Health Standards Compliance
- Drapery Washing
- Storage Area Management
- Team Support and Collaboration
- Cart Stocking and Organization
- Guest Service and Support
- Room and Public Space Cleaning
- Trash Collection and Disposal
- Floor Cleaning, Polishing and Waxing
- Bloodborne Pathogens
- Exceptional Time Management
Timeline
Housekeeper
Newport Aquarium Newport
06.2021 - 04.2022
Bookseller/Cashier
Half Price Books
10.2020 - 01.2021
Customer Service Representative
CITI Bank USA
11.2018 - 03.2019
Housekeeping Coordinator
ARK Encounter
10.2016 - 08.2018
Package Handler
UPS
05.2016 - 12.2016
High School Diploma -
Homeschooled
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