Summary
Overview
Work History
Education
Accomplishments
Certification
Timeline
Victoria Malott

Victoria Malott

Lynn
Dunlap,TN

Summary

Dedicated professional with 12 years of experience at the Polk County Sheriff's Office, specializing in telecommunications dispatching 911 calls and transitioning into an Animal Control Officer role. Skilled in investigating cases of neglect, abuse, abandonment, and handling stray or wildlife incidents. Proficient in report writing, court appearances, and testifying in trials. Adept at multitasking and utilizing multiple computers simultaneously to provide support to deputies with a keen eye for detail. Provided care for sick and injured animals by triaging and administering pain medication. Independently worked on third shift with certifications in euthanasia and animal control. Unwavering dedication to the welfare of animals while effectively managing angry customers, calming them down, and resolving issues professionally. Maintained detailed records of neglect and abuse cases to ensure follow-up with vets and improved living conditions. Volunteered at schools to educate others on the role of animal control.

Overview

4
4
years of professional experience
2
2
Certifications

Work History

Veterinary Receptionist Tec

Tlcpet.inc
11.2020 - 05.2025
  • Coordinated multi-line phone system and provided friendly greetings to patients.
  • Maintained current and accurate medical records for patients.
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
  • Streamlined office operations for increased efficiency by organizing files and maintaining a clean reception area.
  • Contributed to positive work environment through excellent teamwork and collaboration with staff members.
  • Supported veterinary team with efficient management of supplies, ensuring all necessary materials were available for procedures.
  • Maximized appointment availability by effectively coordinating schedules between multiple veterinarians and clients.
  • Enhanced client satisfaction by efficiently scheduling appointments and managing patient records.
  • Monitored inventory levels and placed orders for office supplies when needed, ensuring uninterrupted daily operations.
  • Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
  • Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
  • Reduced wait times for clients by promptly checking in patients upon arrival at the clinic.
  • Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
  • Promoted clinic services and products through knowledgeable recommendations to pet owners based on their specific needs.
  • Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
  • Maintained office and waiting room, keeping common areas clean and tidy.
  • Ensured timely follow-up on outstanding invoices, improving overall collection rates within the clinic.
  • Increased accuracy of medical records by diligently updating patient information during each visit.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
  • Maintained confidentiality of sensitive client information while handling financial transactions accurately.
  • Supported office staff and operational requirements with administrative tasks.

Driver/ Prep Cook

Dominos Bdk
06.2022 - 04.2025
  • Followed all relevant traffic laws and safety regulations.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.

Education

Master Of Criminal Justice - Bachelor's

University of Phoenix, Tempe, AZ

High School Diploma - EMT Certification

Auburndale Senior High, Auburndale Florida
06.2006

Accomplishments

At Polk County Sheriff's Office through the 14 years I was there I received many accomplishments and to accommodations. And that line of work you must be able to always handle your situation be patient with very difficult people


I had gone to Polk State College to be an EMT but unfortunately the county was on the hiring freeze so the only job I could get was with the Sheriff's Office. But I do have I was trained basic life support and advanced life support.


I have all of my certifications accommodations certificates to see them. I took my job very serious and always kept out and on for everyone including the animals


Polk County Sheriff's office has me as non rehireable and that is due to a non on the job injury I wound up having five surgeries in 3 years on my back and neck I was absolutely no good for 5 years total but because I used my long-term disability I could not go back to animal control and I could not return to the Sheriff's Office for 3 years in the meantime I moved to Texas and I should be clear to go back to work but I never got my clearance from my doctor and no other neurosurgeon well.

Certification

Emt..expired

Timeline

Driver/ Prep Cook - Dominos Bdk
06.2022 - 04.2025
Veterinary Receptionist Tec - Tlcpet.inc
11.2020 - 05.2025

Emt..expired

06-2007

EVCO. Certification which allows me to drive County and emergency vehicles

06-2007
University of Phoenix - Master Of Criminal Justice, Bachelor's
Auburndale Senior High - High School Diploma, EMT Certification

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