Victoria Markward
Spanaway,WA
Summary
Dedicated employee with a proven track record in customer service and appointment scheduling. Compliance in HIPAA and electronic health record management enhances patient satisfaction and operational efficiency.
Overview
7
7
years of professional experience
Work History
Secretary/Medical Assistant
Nancy Boyden, ARNP
Gig Harbor, WA
10.2018 - 03.2026
- Coordinated scheduling for patient appointments, enhancing office efficiency and patient satisfaction.
- Managed electronic health records, ensuring accuracy and compliance with privacy regulations.
- Assisted in preparing medical documentation, supporting ARNP in patient care.
- Streamlined office procedures, reducing administrative delays and improving workflow efficiency.
- Trained new administrative staff on office protocols and software systems to ensure operational consistency.
- Implemented inventory tracking for medical supplies, optimizing resource management within the clinic.
- Answered multi-line phone system and enthusiastically greeted callers.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
Education
High School Diploma -
Morton Senior High School
Morton, WASkills
- Customer service
- Verbal and written communication
- Office administration
- Organization
- Appointment scheduling
- Multi-line phone systems
- Supply restocking
- Supply ordering
- HIPAA guideline compliance
- Inventory purchasing
Timeline
Secretary/Medical Assistant
Nancy Boyden, ARNP
10.2018 - 03.2026
High School Diploma -
Morton Senior High School