Victoria Martinez
Milwaukee,WI
Summary
Dynamic Crew Trainer with extensive experience at McDonald's, excelling in employee training and customer service. Proven ability to enhance operational efficiency through effective decision-making and team leadership. Recognized for fostering a collaborative environment and ensuring compliance with food safety standards, resulting in improved service quality and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Crew Trainer
Mcdonalds
Milwaukee, WI
03.2024 - Current
- Facilitated training sessions for new crew members on food safety and operational procedures.
- Optimized utilization of kitchen equipment and point-of-sale systems to enhance operational efficiency.
- Monitored and enforced compliance with health regulations throughout food preparation and service processes.
- Fostered a collaborative team environment to drive enhanced performance.
- Oversaw inventory management and coordinated restocking initiatives during shifts.
- Addressed customer inquiries and complaints through effective communication strategies.
- Facilitated training sessions for employees on customer service standards, food safety protocols, and performance expectations.
- Demonstrated exemplary service standards to inspire team members and enhance overall performance.
- Welcomed customers with a warm smile and delivered exceptional service to address all inquiries.
Education
High School Diploma -
Alliance Highschool of Milwaukee
Milwaukee, WI06.2024
Skills
- Customer service
- Employee training
- Cash handling
- Team leadership
- Decision-making
- Safe food handling
- Cleaning and sanitation
- Opening and closing procedures
- Delegating work
- Complaint resolution
Languages
Spanish
Professional Working
Timeline
Crew Trainer
Mcdonalds
03.2024 - Current
High School Diploma -
Alliance Highschool of Milwaukee