Victoria Mcbeath
Waukegan,IL
Summary
Accomplished Certified Pharmacy Technician with a proven track record at Genoa Healthcare and CVS Pharmacy, enhancing patient care and increasing customer satisfaction through expert medication dispensing and efficient problem-solving. Skilled in insurance billing and team collaboration, adept at ensuring compliance with HIPAA regulations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Genoa Healthcare
2017.05 - Current
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
Certified Pharmacy Technician
CVS Pharmacy
2009.07 - 2019.08
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
- Coordinated verification and filling of more than 300 daily prescriptions in high-volume retail pharmacy environment.
Education
Some College (No Degree) - Business Administration
College of Lake County
Grayslake, ILSkills
- Problem-solving skills
- Insurance Billing
- Supply Restocking
- Attention to Detail
- Customer Service
- Cash Register Operations
- Medication Dispensing
- Team Collaboration
- Insurance Verification
- Pharmacist support
Certification
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
- Licensed Pharmacy Technician - State Boards of Pharmacy.
- OSHA Bloodborne Pathogens Standard Training – Occupational Safety and Health Administration Authorized Provider.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Certified Pharmacy Technician
Genoa Healthcare
2017.05 - Current
Certified Pharmacy Technician
CVS Pharmacy
2009.07 - 2019.08
Some College (No Degree) - Business Administration
College of Lake County
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
- Licensed Pharmacy Technician - State Boards of Pharmacy.
- OSHA Bloodborne Pathogens Standard Training – Occupational Safety and Health Administration Authorized Provider.
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