Victoria Mcdonough
Dunlevy,PA
Summary
Compassionate home healthcare professional offering demonstrated success in aligning daily activities with care plans and expediently reporting any client status changes. Promotes formation of habits for sustainable health improvement. In-depth knowledge of behavior redirection strategies.
Overview
10
10
years of professional experience
Work History
DSP
Advanced Living Options
Pittsburg, PA
08.2024 - Current
- Helped clients get in and out of beds and wheelchairs.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Recorded client status progress and challenges in logbooks and reports.
- Monitored health and well-being of clients and reported significant health changes.
- Built strong and trusting rapport with clients and loved ones.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Assisted clients with maintaining good personal hygiene.
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
Coordinator
Tjmaxx
Uniontown, PA
01.2024 - 07.2025
- Facilitated communication between different departments in order to resolve issues quickly.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Monitored project progress and provided updates to stakeholders.
- Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Resolved customer complaints in a timely manner while upholding company standards.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Delegated work to staff, setting priorities and goals.
- Assisted with customer requests and answered questions to improve satisfaction.
Coordinator
Marshalls & HomeGoods
Greensburg, PA
02.2021 - 07.2022
- Facilitated communication between different departments in order to resolve issues quickly.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Organized team events to promote a positive work environment.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Analyzed financial activities of department to share budgetary input with managers.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Resolved customer complaints or answered customers' questions.
- Guided employees in handling difficult or complex problems.
- Coordinated with other departments to ensure projects were completed on time and within budget.
- Delegated work to staff, setting priorities and goals.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Assisted with customer requests and answered questions to improve satisfaction.
Mail Sorter
UPS
New Stanton, PA
11.2020 - 06.2022
- Separated mail to be transported to relay boxes along route for subsequent delivery.
- Verified accuracy of addresses on letters and parcels prior to delivery.
- Sorted and placed mail on racks, shelves or in bins according to predetermined sequence.
- Processed outgoing mail using postage meters and scales.
- Bundled, labeled and routed sorted mail to designated areas depending on destinations and according to established procedures and deadlines.
- Sorted incoming mail for distribution to staff, departments and external customers.
- Operated mail processing equipment and manually sorted mail.
- Sorted and placed materials or items on racks, shelves, or bins for transport to recipient or destination.
- Picked up outgoing mail from designated locations in a timely manner.
- Delivered mail within the facility using carts or vehicles as required.
- Reported any malfunctioning of the machine to supervisors immediately.
- Sorted mail and operated sit-forklift to ensure trailers were loaded in timely fashion.
- Ensured compliance with postal regulations and procedures.
- Utilized portable scanner to mark items delivered to residences and businesses, keeping records current and accurate.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
- Operated mail room equipment or machines to perforate, stuff envelopes, or apply postage.
- Participated in training sessions regarding safety measures while operating machinery.
- Placed incoming and outgoing letters and packages into containers based on destination and type, applying appropriate identifying tags on sacks and bins.
- Operated automated sorting equipment to separate letters, flats and packages according to predetermined criteria.
- Followed established protocols while handling hazardous materials safely.
- Assisted in loading and unloading of trucks when necessary.
- Operated a variety of machinery and tools safely and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
In-Home Nanny
Family Members
Greensburg, PA
06.2015 - 09.2020
- Monitored children's behavior and reported concerns and milestones to parents.
- Ensured physical and social well-being of each child.
- Kept detailed daily logs and reports for parents on children's progress and activities.
- Assisted with homework completion and monitored progress towards academic goals.
- Developed and implemented daily activities for children such as reading, playtime, and arts and crafts.
- Created an atmosphere that was conducive to learning through positive reinforcement techniques.
- Encouraged good manners among children by modeling appropriate behavior.
- Ensured safety at all times by monitoring the environment for potential hazards or risks.
- Provided direct-care services for children of varying ages.
- Developed creative and educational games to stimulate cognitive and emotional growth.
- Prepared nutritious meals, cleaned laundry and sanitized play areas.
- Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.
- Provided safe transportation to and from activities and events.
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
- Facilitated social interaction between siblings by organizing games or other activities.
- Promoted healthy eating habits by introducing nutritious snacks throughout the day.
- Implemented daily routines to foster a structured and nurturing environment.
- Led hands-on activities consistent with child's interests and skills.
- Taught basic hygiene habits such as hand washing and brushing teeth.
- Provided comfort when needed through hugs or words of encouragement.
- Maintained cleanliness and organization of children's living spaces and play areas.
Education
Associate of Applied Science - Psychology
Liberty University
Lynchburg, VA05-2025
Skills
- Chauffeuring
- Physical therapy
- Housekeeping
- Medical chart documentation
- Light cleaning
- Medical appointment scheduling
- Returns processing
- Retail merchandising
- Inventory management
- Reports and documents
- Cash register systems
- Customer assistance
- Purchase assistance
- Merchandise restocking
- Receipt handling
- Conflict resolution
- Customer service
- Refund handling
- Inventory restocking
- Cash handling
- Staff training
- Written and verbal communication
- Customer relations
- Personal care aide
- Dressing assistance
- Household cleaning
- Direct care aide
- Client assessment
- Mental health understanding
- Personal hygiene
- Documentation and recordkeeping
- Register operation
- Workplace safety compliance
- Shipment receiving
- Store maintenance
- Display maintenance
- Loss prevention
- Stock replenishment
- Sales promotion
- Professional appearance
- Cash handling accuracy
- Store cleaning
- Seasonal display setup
- Product knowledge expertise
- Inventory control
Affiliations
- Classical piano practice
- educational and pleasure book reading
- farthing my education
- photography
Timeline
DSP
Advanced Living Options
08.2024 - Current
Coordinator
Tjmaxx
01.2024 - 07.2025
Coordinator
Marshalls & HomeGoods
02.2021 - 07.2022
Mail Sorter
UPS
11.2020 - 06.2022
In-Home Nanny
Family Members
06.2015 - 09.2020
Associate of Applied Science - Psychology
Liberty University
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