Victoria Meche
Carencro,LA
Summary
Dynamic property manager with over 10 years of multifamily management experience. Skilled in team leadership, financial oversight, and vendor coordination. Committed to fostering a well-maintained community that prioritizes tenant satisfaction and operational success.
Overview
13
13
years of professional experience
Work History
Property Manager
West Park Apartments (GCHP)
Lafayette, LA
10.2024 - Current
- Oversee the day to day operations
- Manage all maintenance requests from tenants in a timely manner.
- Coordinate with maintenance and contractors to promote timely turnovers after move-outs.
- Provide guidance and support to junior team members in order to facilitate their professional development.
- Ensure the community is well-maintained, and financially successful
- Skilled in remaining compliant with applicable regulations, and providing a positive resident experience
- Manage staff, coordinate maintenance and vendors, resolve resident concerns, oversee leasing and occupancy, monitor property finances
- Ensure compliance with company policies and regulations, coordinate inspections, repairs, and property improvements
- Develop and implement community engagement initiatives for tenant satisfaction.
- Organize lease agreements and maintain accurate tenant records securely.
- Handle resident complaints and expedite maintenance requests.
- Resolve tenant complaints quickly and effectively while ensuring customer satisfaction.
- Inspect property regularly to identify deficiencies and schedule repairs.
- Process evictions when necessary.
- Issue non-payment notices to delinquent tenants in accordance with the lease.
- Facilitate tenant paperwork processing and verification.
- Implement rental payment policies and pursue delinquent accounts.
- Build relationships with service vendors and submit associated billing statements.
- Solicit and analyze bids for repairs, renovation and general maintenance.
Assistant Manager
Willow Park Apartments
Lafayette , LA
11.2019 - 04.2024
- Assisted in daily operations and management of resident services.
- Coordinated maintenance requests and scheduled repairs for residents.
- Managed leasing activities and conducted property tours for prospective tenants.
- Developed community events to enhance resident engagement and satisfaction.
- Implemented marketing strategies to attract new tenants to the apartments.
- Maintained accurate records of tenant information and lease agreements.
- Maintained up-to-date knowledge of company products and services.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
Lead Front Desk Associate
Massage Envy Spa
Lafayette, LA
10.2017 - 11.2018
- Greeted clients and ensured a welcoming atmosphere at the front desk.
- Managed appointment scheduling using company-specific software and systems.
- Provided information about services and promotions to clients effectively.
- Assisted clients with check-in and check-out procedures efficiently.
- Coordinated with therapists to optimize service delivery and client satisfaction.
- Maintained cleanliness and organization of the reception area consistently.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Resolved customer complaints in a professional manner while maintaining high standards of service quality.
- Trained newly hired employees on front desk procedures and business operations.
- Updated guest profiles in computer system as necessary following any changes or modifications made during reservation process.
- Maintained daily records of all transactions, including payments and cancellations.
- Reviewed safety, health, and sanitation processes throughout areas and enforced rules to promote security and safety.
- Performed nightly audit of cash register drawers to verify accuracy of funds on hand.
Leasing Agent
Himbola Manor Apartments
Lafayette, LA
06.2013 - 09.2017
- Managed lease agreements and ensured compliance with housing regulations.
- Assisted residents with maintenance requests and coordinated timely service responses.
- Maintained accurate records of tenant information and lease renewals in the system.
- Facilitated communication between management and residents to resolve concerns effectively.
- Collaborated with team members to streamline leasing processes for improved efficiency.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Processed applications by conducting background checks and verifying references.
- Inspected vacant units and ensured they were ready for showings.
- Performed administrative duties such as filing paperwork and updating databases.
- Escalated critical issues to property manager to deliver immediate resolution.
- Maintained a professional attitude when dealing with difficult situations or customers.
- Ensured that all applicable laws and regulations were followed in accordance with local housing codes.
- Assisted in preparing legal documents such as eviction notices when necessary.
- Coordinated repairs and scheduled regular maintenance on rental units.
Education
High School Diploma -
Comeaux High School
Lafayette, LA05-2010
Skills
- Attention to detail
- Lease management
- Vendor coordination
- Community engagement
- Regulatory compliance
- Tenant relations
- Marketing strategies
- Financial oversight
- Conflict resolution
- Team leadership
- Attention to detail
- Compliance monitoring
- Project management
- Fair housing mandates
- Financial budgeting and reporting
- Multi-family property management
References
- Dana Reed: 337-354-6744
- Thom Jesse: 678-640-2027
- Bryan Foreman: 337-257-7617
- Nequetta Bradley: 337-781-0414
Timeline
Property Manager
West Park Apartments (GCHP)
10.2024 - Current
Assistant Manager
Willow Park Apartments
11.2019 - 04.2024
Lead Front Desk Associate
Massage Envy Spa
10.2017 - 11.2018
Leasing Agent
Himbola Manor Apartments
06.2013 - 09.2017
High School Diploma -
Comeaux High School