Summary
Overview
Work History
Education
Skills
Timeline
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Victoria Medina

Simi Valley,CA

Summary

Organized Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering attention to detail to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

10
10
years of professional experience

Work History

Administrative Assistant

Hamilton Wealth LLC
10.2019 - Current


  • Completed forms, reports, logs and records to quickly handle all documentation for Director of Client Services.
  • Organized logistics and materials for each meeting and took detailed notes for follow up appointments.
  • Scheduled office meetings and conference calls for client appointments for staff.
  • Completed forms, reports, logs and records to quickly handle all documentation for Director of Client Services.
  • Created and maintained databases to track and record customer data.
  • Updated spreadsheets, projections and databases to track, analyze, and report on performance for clients.
  • Properly processed clients' deposits, withdrawals and transfer of funds.

Executive Stylist

Macy's
05.2016 - 10.2019
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Educated clients about products for their needs and preferences.
  • Updated customer service standards to increase number of return customers and overall company profits.

Impulse Specialist & Loss Prevention Detective

Macy's
02.2013 - 05.2016
  • Assisted with staff training to enforce quality and safety guidelines.
  • Developed and managed relationships with key clients and partners to drive growth.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Performed security walks around store to monitor employee and customer activities.
  • Audited the store on weekly basis to identify deficiencies and identified potential causes.
  • Monitored surveillance cameras and alarm systems to detect suspicious activity.
  • Investigated and apprehended shoplifters and other potential criminals in store to increase protection and apply safety measures.
  • Skilled at working independently and collaboratively in a team environment.

Investigator Intern

The Sellers Investigative Group
10.2013 - 03.2015
  • Conducted confidential investigations of potential fraudulent workers' compensation violations.
  • Summarized all key information regarding investigation into detailed report for client.
  • Assisted with witness interviews to gather critical details about each case.
  • Assisted team to conduct surveillance, obtain videotaped documentation of subjects,
    conducted background/activity check and courthouse research.
  • Utilized Corel VideoStudio Pro to provide snapshots from video obtained.
  • Completed a thorough and accurate AOC/COE (Arising out of employment/Course of employment) report.

Education

Bachelor of Arts - Criminal Justice

California State University Northridge
Northridge, CA
05.2023

Skills

  • PC Proficiency
  • Customer Service
  • Critical Thinking
  • Complex Problem-Solving

Timeline

Administrative Assistant

Hamilton Wealth LLC
10.2019 - Current

Executive Stylist

Macy's
05.2016 - 10.2019

Investigator Intern

The Sellers Investigative Group
10.2013 - 03.2015

Impulse Specialist & Loss Prevention Detective

Macy's
02.2013 - 05.2016

Bachelor of Arts - Criminal Justice

California State University Northridge

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Victoria Medina