Victoria Medina
Simi Valley,CA
Summary
Organized Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering attention to detail to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Hamilton Wealth LLC
16000 Ventura Blvd. Suite 610, Encino, CA 91436
10.2019 - Current
- Completed forms, reports, logs and records to quickly handle all documentation for Director of Client Services.
- Organized logistics and materials for each meeting and took detailed notes for follow up appointments.
- Scheduled office meetings and conference calls for client appointments for staff.
- Completed forms, reports, logs and records to quickly handle all documentation for Director of Client Services.
- Created and maintained databases to track and record customer data.
- Updated spreadsheets, projections and databases to track, analyze, and report on performance for clients.
- Properly processed clients' deposits, withdrawals and transfer of funds.
Executive Stylist
Macy's
Sherman Oaks, CA
05.2016 - 10.2019
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Educated clients about products for their needs and preferences.
- Updated customer service standards to increase number of return customers and overall company profits.
Impulse Specialist & Loss Prevention Detective
Macy's
Modesto, CA
02.2013 - 05.2016
- Assisted with staff training to enforce quality and safety guidelines.
- Developed and managed relationships with key clients and partners to drive growth.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Performed security walks around store to monitor employee and customer activities.
- Audited the store on weekly basis to identify deficiencies and identified potential causes.
- Monitored surveillance cameras and alarm systems to detect suspicious activity.
- Investigated and apprehended shoplifters and other potential criminals in store to increase protection and apply safety measures.
- Skilled at working independently and collaboratively in a team environment.
Investigator Intern
The Sellers Investigative Group
Modesto, CA
10.2013 - 03.2015
- Conducted confidential investigations of potential fraudulent workers' compensation violations.
- Summarized all key information regarding investigation into detailed report for client.
- Assisted with witness interviews to gather critical details about each case.
- Assisted team to conduct surveillance, obtain videotaped documentation of subjects,
conducted background/activity check and courthouse research. - Utilized Corel VideoStudio Pro to provide snapshots from video obtained.
- Completed a thorough and accurate AOC/COE (Arising out of employment/Course of employment) report.
Education
Bachelor of Arts - Criminal Justice
California State University Northridge
Northridge, CA05.2023
Skills
- PC Proficiency
- Customer Service
- Critical Thinking
- Complex Problem-Solving
Timeline
Administrative Assistant
Hamilton Wealth LLC
10.2019 - Current
Executive Stylist
Macy's
05.2016 - 10.2019
Investigator Intern
The Sellers Investigative Group
10.2013 - 03.2015
Impulse Specialist & Loss Prevention Detective
Macy's
02.2013 - 05.2016
Bachelor of Arts - Criminal Justice
California State University Northridge