Victoria Melendres
Bell Gardens,CA
Summary
Developed strong customer service and organizational skills in fast-paced hospitality environment. Demonstrated ability to handle multiple tasks, resolve guest concerns, and maintain welcoming atmosphere. Seeking to transition into new field where these transferable skills can drive positive outcomes.
Overview
2
2
years of professional experience
Work History
Dental Receptionist
Gentle Family Dental and Braces
Los Angeles, CA
03.2025 - 05.2025
- Provided excellent customer service to create positive experiences and build patient trust.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
Hotel Front Desk Clerk
Best Western Plus
Commerce, CA
04.2023 - 02.2025
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Managed a high volume of calls, directing guests to appropriate departments and services.
- Maintained a clean and organized front desk area, creating a welcoming environment for guests.
- Provided exceptional customer service through active listening and empathetic communication, resulting in increased guest satisfaction ratings.
Education
Diagnostic Medical Sonography -
Cypress College
Cypress, CAHigh School Diploma -
Bell Gardens High School
Bell Gardens, CA06.2023
Skills
- Phone and email etiquette
- Excellent multitasking capability
- Appointment scheduling
- Punctual and reliable
- Maintaining cleanliness
- Payment processing
Languages
Spanish
Native or Bilingual
Timeline
Dental Receptionist
Gentle Family Dental and Braces
03.2025 - 05.2025
Hotel Front Desk Clerk
Best Western Plus
04.2023 - 02.2025
Diagnostic Medical Sonography -
Cypress College
High School Diploma -
Bell Gardens High School