Victoria Messineo
Palm Harbor,FL
Summary
Proven leader with a track record of enhancing team performance and customer satisfaction at Tijuana Flats. Skilled in employee training and schedule management, I excel in decision-making and fostering a customer service focus. Leveraging energetic enthusiasm and computer skills, I consistently achieve results beyond expectations.
Overview
6
6
years of professional experience
Work History
Shift Manager
Tijuana Flats
05.2018 - 05.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Created employee schedules.
- Scheduled product shipments.
Cast Member
Walt Disney World Resort
07.2023 - 01.2024
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Implemented problem-solving skills when addressing unexpected challenges or changes within the workplace setting.
- Maintained cleanliness and organization throughout various areas, contributing to an enjoyable atmosphere for guests.
- Collaborated with fellow cast members to ensure seamless operations and consistent guest satisfaction.
Teacher
Faith First Preschool
08.2022 - 04.2023
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Education
Bachelor of Arts - Elementary Education
University of Central Florida
Orlando, FL05.2026
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Staff Motivation
- Handling Customer Complaints
- Energetic and Enthusiastic
- Inventory Control
- Schedule Management
- Computer Skills
Timeline
Cast Member
Walt Disney World Resort
07.2023 - 01.2024
Teacher
Faith First Preschool
08.2022 - 04.2023
Shift Manager
Tijuana Flats
05.2018 - 05.2024
Bachelor of Arts - Elementary Education
University of Central Florida
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