Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Victoria Mestey

Kissimmee,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Also, a Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience

Work History

Cashier/Server

Seminole Hard Rock Casino
02.2023 - 08.2023
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Receptionist/Call Center Agent

Athena Medical Group
06.2021 - 02.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Responded to customer calls and emails to answer questions about products and services.
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
  • Received multiple positive reviews acknowledging dedication to excellent customer service.
  • Processed debit and credit card and electronic check payments.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Sales Associate

At Home Store
04.2019 - 09.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Sales Associate

Walgreens
08.2018 - 05.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Managed efficient cash register operations.

Education

High School Diploma -

Poinciana High School
Kissimmee, FL
05.2020

Skills

  • Time Management Skills
  • Customer Relations
  • Hospitality and Accommodation
  • Cash Register Systems
  • Cleaning and Sanitizing
  • POS Systems Operations
  • Adaptability and Flexibility
  • Analytical and Critical Thinking
  • Team building
  • Problem-Solving
  • Excellent Communication
  • Written Communication
  • Attention to Detail
  • Multitasking Abilities

Languages

Spanish
Native or Bilingual

Timeline

Cashier/Server

Seminole Hard Rock Casino
02.2023 - 08.2023

Receptionist/Call Center Agent

Athena Medical Group
06.2021 - 02.2022

Sales Associate

At Home Store
04.2019 - 09.2020

Sales Associate

Walgreens
08.2018 - 05.2019

High School Diploma -

Poinciana High School

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Victoria Mestey