Victoria Mettler
Highland,IL
Summary
Organized healthcare support professional with a background in labor and delivery and medical office administration. Known for attention to detail, verbal communication, and customer service, with experience managing calls, documents, mail, and confidential paperwork. Ready to support smooth office operations and reliable daily coordination.
Overview
4
4
years of professional experience
Work History
Office Secretary/Medical Records Clerk
SOGA
Breese, Illinois
04.2023 - 01.2025
- Managed incoming calls, emails, and visitor greetings to ensure smooth operations at SOGA office.
- Coordinated mail handling, deliveries, and internal document distribution to facilitate timely communication.
- Filed records, maintained documents, and organized confidential paperwork to support efficient information retrieval.
- Performed basic bookkeeping tasks including accounts payable and receivable functions.
Unit Secretary, Labor and Delivery
St. Elizabeth's Hospital
O'Fallon, Illinois
07.2021 - 04.2023
- Managed Labor and Delivery desk communications for St. Elizabeth's Hospital patients and staff.
- Answered phones and routed urgent messages to nurses, physicians, and support teams.
- Executed clerical tasks efficiently in a busy office environment. such as filing, photocopying, faxing, mailing documents.
Education
Certificate - Certified Clinical Medical Assistant (CCMA)
National Healthcareer Association
Online Program12-2023
Some College (No Degree) - Certified Nurse Assistant (CNA)
Kaskaskia College
Centralia, IL06-2020
High School Diploma -
Highland High School
Highland, IL05-2013
Skills
- Document management
- Record keeping
- Confidentiality standards
- Calendar coordination
- Customer service
- Verbal communication
- Attention to detail
Timeline
Office Secretary/Medical Records Clerk
SOGA
04.2023 - 01.2025
Unit Secretary, Labor and Delivery
St. Elizabeth's Hospital
07.2021 - 04.2023
Certificate - Certified Clinical Medical Assistant (CCMA)
National Healthcareer Association
Some College (No Degree) - Certified Nurse Assistant (CNA)
Kaskaskia College
High School Diploma -
Highland High School