Victoria Mickens
Nurse / Sales
Terrell,NC
Summary
Results-driven professional with extensive experience in admissions management and leadership. Proven ability to drive census growth, optimize referral pipelines, strengthen hospital partnerships, and lead cross-functional clinical training initiatives. Combines strong clinical judgement with strategic sales insight to enhance patient access, streamline admissions processes, and support high-performing teams. Adept at education, relationship building, workflow improvement, and providing exceptional patient-centered service.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Regional Admissions Director
PruittHealth
06.2019 - Current
- - Direct admissions, outreach, and census-building efforts across 16 facilities and 8 Registered Nurses within the region
- - Develop strategic partnerships with hospitals, case managers, Assisted Livings, PACE programs, and physician groups to expand referral streams.
- - Lead and mentor admissions teams, ensuring compliance, customer service excellence, and timely patient transitions.
- - Collaborate with clinical and operational leaders to enhance process efficiency and improve referral-to-admission timelines.
- - Analyze admissions trends, conversion ratios, and market data to optimize regional strategies
Clinical Nurse Liaison / Regional Clinical Nurse Liaison
PruittHealth
01.2014 - 06.2019
- - Conducted clinical assessments in hospitals, homes, and community settings to determine patient eligibility for services.
- - Served as the primary clinical bridge between hospital partners and facility staff, ensuring smooth transition of care.
- - Explained complex care options, insurance coverage and service lines to patients, families, and healthcare providers.
- - Developed and nurtured referral relationships that generated consistent census growth.
- - Delivered educational presentations to hospital teams on program capabilities and patient pathways.
Clinical Training Team / Clinical Educator
PruittHealth
07.2012 - 01.2014
- - Designed and delivered training programs for new hires, clinical staff, and admissions teams across multiple sites.
- - Led instruction in clinical workflows, admissions procedures, documentation and regulatory compliance.
- - Implemented competency-based training models that improved staff confidence and reduced onboarding time by 10%
- - Served as a resource for process improvement helping streamline communication between clinical and admissions departments.
- - Developed training materials, job aids, and continuing education modules for clinical and administrative staff.
Senior Care Partner
PruittHealth
09.2007 - 04.2010
- - Served as the primary point of contact between residents, families, and facility teams to ensure clear communication, timely updates, and consistent support.
- - Facilitated care discussions, helped families understand care plans, and coordinated nursing therapy, admissions and administrative staff to address concerns or requests
- - Built strong, trusting relationships with families by providing transparency, empathy, education, and proactive communication.
- - Supported families through transitions of care, including admissions, changes in condition, discharge planning, and end-of-life decisions.
- - Ensuring family expectations were aligned with clinical care capabilities while advocating for resident needs.
- - Organized and participated in care conferences, update calls, and family meetings to promote high-quality, person-centered care.
- - Documented communication accurately and maintained compliance with privacy regulations (HIPAA)
Education
Bachelor of Science - Nursing
Chamberlain University
Atlanta, GA02.2025
Associate Degree - Nursing
O-C Technical College
Orangeburg, SC12.2016
Skills
- Hospital & Community Outreach
- Referral Development & Relationship Building
- Admissions & Pre-Admissions Screening
- Medicare / Medicaid / Insurance Review
- Multi-Site Regional Leadership
- Staff Training & Education
- Interdisciplinary Collaboration
- Case Management & Discharge Planning
Certification
BLS Certified - November 2025
Timeline
Regional Admissions Director
PruittHealth
06.2019 - Current
Clinical Nurse Liaison / Regional Clinical Nurse Liaison
PruittHealth
01.2014 - 06.2019
Clinical Training Team / Clinical Educator
PruittHealth
07.2012 - 01.2014
Senior Care Partner
PruittHealth
09.2007 - 04.2010
Bachelor of Science - Nursing
Chamberlain University
Associate Degree - Nursing
O-C Technical College