Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Victoria Mireles

San Antonio,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Etech Global Services Inc
08.2023 - Current
  • Tracked customer service cases and updated service software with customer information.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Delivered prompt service to prioritize customer needs.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Trained new personnel regarding company operations, policies and services.

After-School Program Leader

YMCA Of San Antonio
04.2022 - 06.2023
  • Provided additional support to struggling students through after-school tutoring sessions.
  • Monitored student attendance by collecting attendance rosters and overseeing attendance database.
  • Communicated with parents and staff to discuss students' activities and behaviors.
  • Organized and supervised games and recreational activities to promote physical, mental and social development in children.
  • Prepared food and served meals and refreshments to about 40 children.
  • Developed strong relationships with students, fostering a positive classroom environment.

Game Room Attendant

Incredible Pizza Company
11.2019 - 01.2020
  • Conducted routine rounds through game room floor to check and test games.
  • Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, and information.
  • Operated and cleaned rides and attractions according to written guidelines to reduce injuries.
  • Collaborated with team members to maintain an organized game room floor, promoting efficient operations.

Education

High School Diploma -

John Jay High School
San Antonio, TX
06.2021

Skills

  • Microsoft PowerPoint
  • Work Prioritization
  • Call center experience
  • Customer Service
  • Problem Resolution
  • Critical Thinking
  • Training

Accomplishments

- National Cheerleader's Association - All American Nominee

- Most Dedicated and Director's Award 2021 - Cheer

- First Place at American Cheer Power

- Volunteering with multiple elementary schools and organizations such as Stuff the Bus and the Food Bank.


Timeline

Customer Service Representative

Etech Global Services Inc
08.2023 - Current

After-School Program Leader

YMCA Of San Antonio
04.2022 - 06.2023

Game Room Attendant

Incredible Pizza Company
11.2019 - 01.2020

High School Diploma -

John Jay High School

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Victoria Mireles