Julio Pabon
Mooresville,NC
Summary
Service Manager with extensive experience at Bell Partners, specializing in quality assurance and customer satisfaction enhancement. Demonstrated success in project management and performance monitoring, promoting team collaboration and effective issue resolution. Expertise in preventative maintenance and communication, contributing to operational excellence and superior service delivery.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Service Manager Building Engineer
Bell Partners
Mooresville, NC
11.2024 - Current
- Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Coordinated with other departments within the organization to ensure seamless delivery of services.
- Monitored service performance metrics to identify areas of improvement.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Performed root cause analysis on recurring problems encountered by customers.
- Resolved customer complaints in a timely manner.
Maintenance Supervisor
FOULGER PRATT
Alexandria, USA
08.2022 - Current
- Company Overview: The Thornton - 5 Stories, 493 Units
- Oversees job duties of Maintenance Team, sets goals, monitors performance, motivates, mentors, and adheres to policies while creating a sense of teamwork.
- Familiarizes staff and new hires with property site map and locations of utility shut-offs.
- Researches and evaluates all current and potential products and services.
- Maintains all other machinery and tools owned by the property and responsible for safety area in the shop, ensuring compliance.
- Schedules and supervises all in-house and/or vendor work.
- Controls inventory, ordering, and delivery of approved supplies and equipment.
- Ensures OSHA standards and company safety policies are always complied with.
- Responsible for 24-hour response to service requests and after-hours emergency maintenance.
- Scheduled, performed, and recorded preventative maintenance.
- Responsible for maintaining curb appeal daily.
- Organized, prioritized, and ensured service requests and repairs are made accurately.
- Maintained professional and timely communications with residents.
- Attended resident functions, creating a sense of community with staff and residents to ensure customer satisfaction and resident retention.
- Ensured apartments are ready for new residents.
- Participated in creating operating maintenance and capital budget; controlled expenses and met budget expectations along with metric goals set on a weekly, monthly, and annual basis.
- Set employees' goals, objectives, and developed staff to maximize their potential while also identifying individuals in need of supplemental training to enhance their skills.
- Supervised and monitored staff performance, including performance reviews.
- Provided daily updates to the Property Manager.
- The Thornton - 5 Stories, 493 Units
Maintenance Supervisor
Blue Ridge Property Management
Concord, USA
01.2022 - Current
- Prepare weekly maintenance schedules and allocate work as per forecasted workloads.
- Employ, supervise and train workers.
- Coordinate daily cleaning and maintenance activities.
- Oversee all repairs and ensure that work is completed on time.
- Maintain all inventory and equipment, and ensure proper storage.
- Comply with all health and safety regulations and practices on site.
- Conduct preventative maintenance work.
- Conduct follow-ups on all maintenance and repair work.
- Conduct safety inspections as scheduled.
Maintenance Supervisor
Northwood Ravin
Charlotte, USA
10.2021 - Current
- Oversees the day-to-day operations of the maintenance department.
- Evaluates systems or facilities to determine maintenance or repairs that need to be performed.
- Assesses building systems to plan work assignments and project schedules.
- Develops maintenance procedures and schedules.
- Ensures maintenance and repair work is completed correctly and in a timely manner.
- Assists with departmental budget estimates and costs of specific repair projects.
- Performs other related duties as assigned.
Maintenance Supervisor
Lincoln Property Company
Charlotte, USA
02.2020 - 10.2021
- I oversee the day-to-day operations of the maintenance department.
- I evaluate systems or facilities to determine maintenance or repairs that need to be performed.
- As wells as assess building systems to plan work assignments and project schedules.
- I also develop maintenance procedures and schedules.
Service Manager
Ram Realty
Palm Beach Gardens, USA
02.2013 - 02.2019
- Company Overview: I moved around with the company after acquisitions and new builds.
- Repair/Replace dishwasher, refrigerator, oven, washer, dryer, HVAC-Heat Pumps; electrical for switches, lights and outlets; drywall; plumbing for toilets, water lines, water heaters, sinks and faucets; carpentry; snow removal.
- Schedule vendors and contractors to do carpet/flooring, paint, cleaning and repairs outside of our abilities.
- Painted repaired holes in walls, repaired HVAC systems and leak issues.
- Participate in on-call rotation for emergency service.
- I moved around with the company after acquisitions and new builds.
Maintenance Supervisor
LAT PURSER & ASSOCIATES
Davidson, USA
07.2016 - 02.2018
- Repair/Replace dishwasher, refrigerator, oven, washer, dryer, HVAC-Heat Pumps; electrical for switches, lights and outlets; drywall; plumbing for toilets, water lines, water heaters, sinks and faucets; carpentry; snow removal.
- Ensure that critical maintenance processes are integrated into day-to-day operations.
- Budget and track all preventative maintenance on mechanical systems and equipment.
- Painted, repaired holes in walls and leak issues.
Service Manager
MAXX PROPERTIES
Miami, USA
01.2009 - 01.2014
- Responsible for checking, troubleshooting and making routine repairs in the following areas: Appliances, Heating, Electrical, Plumbing, Carpentry, Pools.
- Carpentry, Painting and concrete finishing.
- General repairs to door locks, fans, garbage disposal, light bulbs, smoke detectors, tiles, toilets, sinks.
- Meet with vendors or suppliers to discuss products used in repair work.
- Monitor tool and part inventories and the condition and maintenance of shops to ensure adequate working conditions.
Service Technician/Service Manager II
AIMCO PROPERTIES
Miami, USA
01.2003 - 01.2009
- Responsible for checking, troubleshooting and making routine repairs in the following areas: Appliances, Heating, Electrical, Plumbing, Carpentry, Pools.
- Supervised maintenance crew in the performance of their duties.
- Inspections and assist with maintenance of site inventory of basic supplies.
- Responsible for inspecting and preparing apartments for move in and move out.
Education
Certificate - Business
Southern New Hampshire University
Hooksett, NH06-2018
Skills
- Quality assurance
- Project management
- Service delivery
- Vendor management
- Preventative maintenance
- Inventory control
- Customer service
- Employee training
- Team building
- Problem solving
- Effective communication
- Safety compliance
- Performance monitoring
- Root cause analysis
- Multitasking Abilities
- Multitasking and organization
Affiliations
- fishing
- drawing
- working on cars
- cars audio
Languages
Spanish
Native/ Bilingual
Certification
- HVAC
- POOL
- EPA
References
References available upon request.
Timeline
Service Manager Building Engineer
Bell Partners
11.2024 - Current
Maintenance Supervisor
FOULGER PRATT
08.2022 - Current
Maintenance Supervisor
Blue Ridge Property Management
01.2022 - Current
Maintenance Supervisor
Northwood Ravin
10.2021 - Current
Maintenance Supervisor
Lincoln Property Company
02.2020 - 10.2021
Maintenance Supervisor
LAT PURSER & ASSOCIATES
07.2016 - 02.2018
Service Manager
Ram Realty
02.2013 - 02.2019
Service Manager
MAXX PROPERTIES
01.2009 - 01.2014
Service Technician/Service Manager II
AIMCO PROPERTIES
01.2003 - 01.2009
Certificate - Business
Southern New Hampshire University
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