Summary
Overview
Work History
Education
Skills
Timeline
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Victoria Mollet

Summary

Multifaceted Customer Service Lead with background successfully executing diverse project tasks to meet deadlines. Highly skilled at communicating with colleagues and clients, monitoring status and achieving key milestones. Enthusiastic problem solver and talented team player with superior planning and decision-making skills.

Overview

11
11
years of professional experience

Work History

Customer Service Lead

Warehouse Of Fixtures
11.2019 - Current
  • Schedules deliveries, monitors progress and communicates updates to customers.
  • Supervises multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Liaise between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Supervises day-to-day customer service operations to provide staff with guidance and drive productivity.
  • Creates purchase orders in Quickbooks and communicates with vendors on fulfillment dates.


Shift Leader

Oberweis Ice Cream and Dairy Store
09.2013 - Current
  • Manages shift operations, supply resources and monitor team performance to keep business profitable and running smoothly.
  • Trains new employees and delegates daily tasks and responsibilities.
  • Completes cash and credit card transactions accurately using POS software.
  • Resolves customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Support Specialist

Digital Management Solutions
01.2018 - 08.2019
  • Generated reports to track performance.
  • Prepared bids and proposals to submit to clients and secure new business.
  • Reviewed and updated client correspondence files and database information to maintain accurate records.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

Bachelor of Science - Business Administration

University of Missouri – Saint Louis
St Louis, MO
12.2018

Associate of Science -

Southwestern Illinois College
Belleville, IL
12.2016

Skills

  • Microsoft Office
  • Intuit QuickBooks
  • Staff Training
  • Schedule Oversight
  • Assignment and Project Coordination
  • Customer Satisfaction
  • Administrative Support

Timeline

Customer Service Lead

Warehouse Of Fixtures
11.2019 - Current

Support Specialist

Digital Management Solutions
01.2018 - 08.2019

Shift Leader

Oberweis Ice Cream and Dairy Store
09.2013 - Current

Bachelor of Science - Business Administration

University of Missouri – Saint Louis

Associate of Science -

Southwestern Illinois College

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Victoria Mollet