Victoria Monroy
Orlando,FL
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
3
3
years of professional experience
Work History
Sales Associate
Banana Republic
Lake Buena Vista, Florida
05.2022 - Current
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Answered store and merchandise questions and led customers to wanted items.
- Answered incoming telephone calls to provide store, products and services information.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Welcomed customers, offering assistance to help find store items.
- Helped customers find specific products, answered questions, and offered product advice.
- Counted and balanced cashier drawers.
Stock Room Associate
Versace
Lake Buena Vista, FL
04.2024 - 06.2024
- Participated in store recovery to keep merchandise displays neat and organized.
- Used company software for inventory management and documentation purposes.
- Kept stockroom clean and neat for maximum productivity.
- Handled customer complaints in a professional manner.
- Answered store and merchandise questions and led customers to wanted items.
Visual Merchandiser
Adidas
Orlando, Florida
05.2023 - 12.2023
- Provided detailed visual merchandising guidelines to remote store locations to ensure brand consistency nationwide.
- Executed merchandising and floor moves based on seasonal changes, business needs and trends.
- Developed and implemented seasonal merchandising plans to reflect current trends and promotions.
Sales Associate
Pacsun
Lake Buena Vista, FL
11.2021 - 05.2022
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Answered store and merchandise questions and led customers to wanted items.
- Answered incoming telephone calls to provide store, products and services information.
Education
Some College (No Degree) - Business Administration
Valencia College
Orlando, FLSkills
- Sales techniques
- Problem solving
- Empathy and patience
- Currency counting
- Loyalty program promotion
Timeline
Stock Room Associate
Versace
04.2024 - 06.2024
Visual Merchandiser
Adidas
05.2023 - 12.2023
Sales Associate
Banana Republic
05.2022 - Current
Sales Associate
Pacsun
11.2021 - 05.2022
Some College (No Degree) - Business Administration
Valencia College